Serena Wingfield

• Facilitated positive dining experiences by providing excellent customer service.
• Established rapport with regular diners, fostering a loyal client base.
• Checked guest satisfaction regularly, addressing any issues promptly.
• Recommended menu items to guests, enhancing their dining experience.
• Maintained high standards of customer service during peak times.
• Greeted guests warmly upon arrival, creating a welcoming atmosphere.
• Managed cash transactions accurately, ensuring accurate financial records.

• Implemented engaging teaching programmes across multiple core subject areas.
• Developing lesson plans that were fun and effective
• Used a VAK (visual, auditory, kinaesthetic) approach to suit individual learning styles and needs, fostering inclusive education.
• Kept a well-organised, inviting classroom, ensuring a conducive space for learning.
• Fostered a positive learning environment by implementing creative teaching methods, eg. using art across various subjects
• Implemented school policies effectively, maintaining discipline within the class, firm but fair.
• Used my artistic skills for displaying children's work so they could gain satisfaction and belief in their skills
• Chaperoned students on field trips, maintaining safety and encouraging broadened learning.
• Helped organise and run Sports Days
• Tested and analysed students for progress in subjects
• Integrated creative learning strategies, such as games and team-building exercises, resulting in increased classroom engagement, fun and social cohesion eg. Circle time.
• Safeguarded security of all students and intervened in cases of conflict between students.
• Cultivated a welcoming, positive classroom environment, encouraging children to express opinions, thoughts and feelings and to be heard, eg. Golden Box
• Always fostered positive learning environments, with a focus on joy in learning
• Mutual respect in the classroom was always uppermost in my interactions with children
• A team player, I always enjoyed collaborating with other staff to implement good curricula and policies

• VOLUNTEER POSITION 7 years
• Helped grow and direct a not-for-profit focused on helping Year 2 children become literate

Maternity Cover

• Undertook parent-teacher meetings to provide feedback on student progress.
• Adapted teaching materials to meet needs of Special Educational Needs and Disabilities (SEND) students.
• Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
• The school had approximately a quarter of its pupils on free school meals and many children were from disadvantaged backgrounds. I honed my skills for working with children who were often emotionally challenged and was involved with many innovative programs for helping these children, eg. Breakfast Club, Cooking Groups,
• Identified SEN and gifted students to provide access to extra resources and services.

• Prepared and presented pre-planned lessons, or followed lesson plans left by teachers, in roughly 80 schools.
• Garnered a huge amount of understanding of approaches and policies in different primary schools.
• Adopted best practices.
• Was disciplined, punctual and effective while maintaining a comfortable learning space for children without their usual teacher.

• Improved office efficiency by streamlining administrative procedures.
• Tracked inventory levels of office supplies, preventing stock shortages.
• Secretarial skills including touch typing and word processing