Yvonne Johnston
Larkhall,South Lanarkshire
Summary
Empathetic and persuasive individual with background in evaluating and addressing individual client needs and concerns. Experienced at conducting individual and group interviews to assess needs and situations. Responds calmly to manage crisis and emergency situations. Motivated and committed with passion for helping others receive support. Shows excellent communication and interpersonal skills to build trust with people from diverse backgrounds. Prepared to learn quickly and support team. Enthusiastic and dedicated to delivering compassion, accessible support, to both customers and team members. Strong relationship-building skills and emotional intelligence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate, with strong organizational skills ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Assistant Social Worker
South Lanarkshire Council
Hamilton , South Lanarkshire
1999.11 - Current
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Navigated potential obstacles impeding service users' access to support.
- Responded calmly to manage crises and emergency situations.
- Signposted specialised support to offer services to people experiencing problems.
- Advocated on behalf of service users to protect their best interests.
- Prioritised workload to offer first-class support to caseload of service users.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Liaised with other professionals in health and social care to coordinate holistic support.
- Provided tailored support to help service users increase their independence and quality of life.
- Adhered to safeguarding principles to protect service users from risk.
- Adapted communication styles to build two-way communication with clients.
- Assessed needs and situations by conducting individual and group interviews.
- Contributed to work of multidisciplinary teams, using in-depth understanding of policies and procedures.
- Established and maintained professional relationships to offer objective guidance and support.
- Produced reports within set timeframes and in line with industry standards.
- Designed comprehensive support packages tailored to meet needs of individual service users.
- Exercised professional judgement to implement interventions and make tough decisions.
- Recommended best course of action to help people struggling with issues.
Presser
Daks Simpsons
Larkhall , South Lanarkshire
1984.07 - 1999.11
- Operated trouser presses to complete trouser garments.
- Reported equipment failures to supervisors for corrective action.
- Worked with team to complete high-volume workloads in established timeframes.
Education
Higher National Diploma - Computer software development.
Motherwell College
Motherwell 01/1999 - 06/2001
SVQ Level 3 - Social care
south Lanarkshire council.
Hamilton, South Lanarkshire 03/2010 - 04/2012
Skills
- Strong communicator
- Staff development
- Excellent interpersonal skills
- Confidential documentation and record-keeping
- Attentive listener
- Mental health support
- Proactive
- Problem solver.
Languages
English
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Assistant Social Worker
South Lanarkshire Council
1999.11 - Current
Presser
Daks Simpsons
1984.07 - 1999.11
Higher National Diploma - Computer software development.
Motherwell College
01/1999 - 06/2001
SVQ Level 3 - Social care
south Lanarkshire council.
03/2010 - 04/2012
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