Jane Hodge
Poole ,Dorset
Summary
A dedicated and empathetic Social Work professional with extensive expertise in adult social care, passionate about supporting adults to enjoy a full and meaningful life. Vast knowledge and experience within autism and mental health and managing risks and complexity. Confident in a wide range of social work interventions to empower people to problem solve, manage life's challenges and utilise their strengths.
Strong communication and interpersonal skills which build effective relationships with clients and colleagues. A highly organised and motivated person with excellent ICT skills, and attention to detail.
Demonstrates proficiency in assessment and report writing and managing budgets. Skilled in staff and student supervision, meeting facilitation. Works collaboratively within multidisciplinary environment provide holistic, coordinated and comprehensive care.
Overview
25
25
years of professional experience
Work history
Social worker
Poole Borough Council / BCP
Bournemouth, England
11.2015 - 12.2023
- Completed person centred Care Act 2014 assessments, reviews and support plans of Adults and Carers.
- Conducting Safeguarding investigations - Care Act 2014 S42
- Managing high risk / complex cases involving Autism, Mental health, substance misuse issues, domestic abuse, homelessness.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Supporting carers and dealing with carers breakdown.
- Mental capacity assessments and Court of protection cases.
- Providing emotional support, practical advice to support client independence and development of personalised coping strategies.
- Working creatively, working in partnership with IVP sector and families
- Specialist reports for housing, court and benefits.
- Acting as practice supervisor to social work students on placement
- Offer guidance and training to other colleagues on Autism and best practice.
- CHC applications / DSTs
- Financial Management, operate within financial and budgetary guidelines whilst applying the eligibility criteria and balancing risks to service users and carers.
- Designed individualised care plans that reflected each client's unique needs and preferences.
- Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
- Maintained up-to-date case records for accurate documentation of progress or concerns.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Advocated on behalf of service users to protect their best interests.
- Exercised professional judgement to implement interventions and make tough decisions.
Care Manager
Agency at Bournemouth Borough Council Locality Tea
Bournemouth, England
08.2015 - 11.2015
- Completed Care Act assessments and reviews
- Created individualised care plans, ensuring personalised attention to each resident.
- Provided emotional support to residents and their families during difficult times.
- Liaised with healthcare professionals for more integrated service delivery.
- Assessed client needs for appropriate referral to specialist services.
- Improved service user well-being by providing emotional support and practical advice.
- Advised families on available resources and services, enabling informed decision-making regarding care options.
- Managed caseload effectively thereby meeting key deadlines consistently.
- Maintained confidentiality of sensitive information whilst adhering to statutory requirements and professional standards of practice.
- Conducted home visits for accurate need assessment.
- Updated clients' records regularly, ensuring accuracy and transparency.
Student Social Worker - Statutory Hospital Social Work Team
Dorset County Council – Royal Bournemouth Hospital
01.2015 - 07.2015
- Completing hospital assessments coordinating care packages while ensuring safe, timely and effective discharges from hospital.
- Working inter-professionally with different organizations while maintaining good relationships.
- Contributing to care package costing and coordination of care packages while working in partnership with patients, carers, and multi-disciplinary teams outside the agency.
- Restarting care packages on discharge
- Arranging short term crisis care interventions such as health care at home and reablement services.
Care Coordinator
Agincare UK Ltd
12.2009 - 05.2010
- Assist in the scheduling of care workers, oversee the day to day running of the administrative functions.
- Provide front line support to service users and carers dealing with all telephone enquiries and updating the computer systems.
- Ensuring that any changes to care packages & new packages are completed.
- Assist in ensuring that the service provisions satisfy the users needs and comply with requirements and needs.
- Respond to care workers and service users queries and alert the manager where necessary.
- Allocate work to the carers and cover any calls that do not have a carer assigned.
- Keeping up to date and compliant files for the service users and carers.
- Arranging reviews and booking new care packages.
- General Admin duties using Microsoft office and databases.
Team Assistant
Dorset Healthcare Foundation Trust Learning Disabilities Service
06.2009 - 12.2009
- Provide an effective and confidential secretarial and administrative service to the Clinical Nurse Specialists, Head Occupational Therapist and Superintendent Physiotherapist.
- Provide a responsive, prompt and highly professional phone in service
- Minute taking & circulating, diary management, setting up meetings, outside training.
- Audio typing, using Microsoft packages
- Ordering stationary, equipment, holiday overviews
- Post - incoming & outgoing
- Collate information requested from management team
In House Administrator / Fee Earner
Goldsmith Williams Solicitors
08.2007 - 05.2009
- Dealing with remortgage matters from start to finish
- Dealing with legal legalities, divorce, bankruptcy, land registry matters
- Liaise with clients, mortgage brokers, solicitors, lenders, insurers
- Administration, drawing up legal documents, letters, invoices, audio typing, diary management.
- Using databases, word, excel, powerpoint packages
- Meeting & Greeting customers who visit the office
- Setting up & taking meetings
- Based in brokers office providing support
- Meeting deadlines
- Self management
- Promoting Goldsmith Williams making new and maintaining relationships
- Working alongside conveyances on purchase & sale cases.
Mortgage Adviser
HomeLoan Warehouse FS Ltd
03.2006 - 03.2007
- Whole of the market mortgage Advice
- Prime and subprime customers
- Liaise with Solicitors, lenders, estate agents.
- Advice and recommendation over the phone and face to face
- Selling protection product's from Zurich
- Customer service dealing with any problems that arise and dealing with house purchase's and remortgage cases from start to finish
- Adhering to FSA
Mortgage consultant
Countrywide mortgage services
09.2005 - 02.2006
- Mortgage interview process, advise & recommendation / NON - advice.
- Advising on general & protection products, life, CIC, IP.
- Working with a panel of 10 lenders & access to the whole market place.
- Administration, dealing with the case from start to finish.
- Customer service, dealing with any queries or problems that may arise.
- Liaise with Solicitors, lenders, estate agents.
- Using computer systems & data base.
- Team building.
- Adhering to the FSA.
Mortgage adviser
Lloyds TSB
11.2004 - 06.2005
- Mortgage interview process, advise & recommendation / NON - advice
- Advising on general insurance products (B&C & PPP)
- Knowledge of Cheltenham & Gloucester's products.
- Adhering to the FSA.
- Administration, dealing with the case from start to finish.
- Customer service, dealing with any queries or problems that may arise
- Liaise with Solicitors, lenders, estate agents
- Using computer systems & data base
Pre - Completions Officer
Regency mortgage corporation plc
05.1999 - 04.2004
- Maintaining a caseload of clients
- Administration
- Customer service dealing with any queries & problems that may arise
- Working closely alongside lenders & solicitors
- Using computer systems & data base
- Ensure ALL mortgage conditions are satisfied before completion date
Pre - Completions Officer
Regency mortgage corporation plc
05.1999 - 04.2004
- Maintaining a caseload of clients.
- Administration.
- Customer service dealing with any queries & problems that may arise.
- Working closely alongside lenders & solicitors.
- Using computer systems & database.
- Ensure ALL mortgage conditions are satisfied before completion date.
Education
BA (HONS) - Social Work
Bournemouth University
Bournemouth 06/2011 - 07/2015
Access to Higher Education Diploma - Health & Social Care/Social Work
Bournemouth & Poole College
Bournemouth 09.2010 - 07/2011
CIB Level 3 Certificates - Mortgage Advice & Practice
Institute of Financial Services
08.2003 - 08/2004
Legal Secretary Diploma - Conveyance
Pitman Training
01.2001 - 03/2002
Advanced Certificate in Therapeutic life Story work
TLSwi
01/2025 - 02/2025
Certificate of Higher Education - Teaching Relationships & Sex Education
Aim Qualifications - ACET UK
01/2022 - 01/2023
FHEQ LEVEL 7 (MASTERS) 20 credits - ENABLING WORK - BASED LEARNING
Bournemouth University
Poole 09/2021 - 07/2022
Skills
- Adult social care expertise
- Assessment and report writing
- Autism specialization
- Risk and complexity management
- Managing budgets
- Mental health knowledge
- Staff and student supervision
- Meeting facilitation
- Effective communication
- Task-centred practice
- Problem-solving strategies
- Adult safeguarding
- Domestic violence training
- Person-Centred practices
- Multidisciplinary teamwork
- Strong communicator
Professional Registration
Social Work England SW106865
Update Service DBS
Timeline
Social worker
Poole Borough Council / BCP
11.2015 - 12.2023
Care Manager
Agency at Bournemouth Borough Council Locality Tea
08.2015 - 11.2015
Student Social Worker - Statutory Hospital Social Work Team
Dorset County Council – Royal Bournemouth Hospital
01.2015 - 07.2015
Access to Higher Education Diploma - Health & Social Care/Social Work
Bournemouth & Poole College
09.2010 - 07/2011
Care Coordinator
Agincare UK Ltd
12.2009 - 05.2010
Team Assistant
Dorset Healthcare Foundation Trust Learning Disabilities Service
06.2009 - 12.2009
In House Administrator / Fee Earner
Goldsmith Williams Solicitors
08.2007 - 05.2009
Mortgage Adviser
HomeLoan Warehouse FS Ltd
03.2006 - 03.2007
Mortgage consultant
Countrywide mortgage services
09.2005 - 02.2006
Mortgage adviser
Lloyds TSB
11.2004 - 06.2005
CIB Level 3 Certificates - Mortgage Advice & Practice
Institute of Financial Services
08.2003 - 08/2004
Legal Secretary Diploma - Conveyance
Pitman Training
01.2001 - 03/2002
Pre - Completions Officer
Regency mortgage corporation plc
05.1999 - 04.2004
Pre - Completions Officer
Regency mortgage corporation plc
05.1999 - 04.2004
BA (HONS) - Social Work
Bournemouth University
06/2011 - 07/2015
Advanced Certificate in Therapeutic life Story work
TLSwi
01/2025 - 02/2025
Certificate of Higher Education - Teaching Relationships & Sex Education
Aim Qualifications - ACET UK
01/2022 - 01/2023
FHEQ LEVEL 7 (MASTERS) 20 credits - ENABLING WORK - BASED LEARNING
Bournemouth University
09/2021 - 07/2022