YUSUF ABDULQADIR
London,United Kingdom
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Confident and capable in high-pressure environments, poised to excel as Traffic Management Operative. Proficient in communication and problem-solving, ensuring smooth and safe traffic flow. Committed to enhancing public safety and operational efficiency on roadways.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Traffic management operative
TLS
London
2023.09 - Current
- Ensured safety by managing traffic flow within assigned construction sites.
- Improved road usability for motorists through regular maintenance duties.
- Established secure work areas with the placement of appropriate signage and barriers.
- Provided clear navigation to drivers whilst handling unexpected traffic situations.
- Assisted pedestrians, ensuring their safe crossing during road works.
- Controlled flow of heavy machinery into and out of construction site, reducing risk of accidents.
Concierge
Hackle Security
London
2023.01 - 2023.12
- Maintained accurate records of guest requests and inquiries to ensure that all requests were tracked and addressed
- Developed and maintained relationships with hotel guests to increase loyalty and repeat business
- Greeted and assisted guests upon arrival, ensuring that their stay was comfortable and enjoyable
Team Leader
Sitel
London
2022.11 - 2023.01
- Established clear communication channels and provided timely feedback to team members
- Created an effective team culture and fostered collaboration to increase team morale and motivation
- Mentored and trained team members to develop their skills and career paths
Team Leader
Linked marketing
London
2021.12 - 2022.11
- Developed and implemented team processes to improve productivity and efficiency by half
- Resolved conflicts in a professional and timely manner
- Encouraged creativity and innovation to develop new solutions to complex problems
- Developed a system for recognizing team accomplishments and rewarding success
Team member
Costco
London
2018.05 - 2021.12
- Ensured projects were completed on time and within budget by proactively managing resources and timelines
- Trained and mentored new team members to ensure they quickly learned the required skills and processes
- Developed and maintained strong relationships with colleagues, resulting in increased collaboration and better outcomes
Team member
O2
Brent
2017.08 - 2018.01
- Improved team morale and motivation through positive reinforcement and team building activities
- Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met
Education
GCSEs - Subjects with HA( GCSEH, Business HFDistinctionsG, Hurther Maths FLG
Alperton community school
London 2013.09 - 2018.07
A-Levels - business
West Herts College
Watford 2019.09 - 2021.05
Skills
- Communication and presentation
- Critical thinking and problem solving
- Effective team leader
- Communication
- Team Player
- Punctuality maintenance
Languages
Arabic
Elementary
English
Proficient (C2)
Somali
Proficient (C2)
Timeline
Traffic management operative
TLS
2023.09 - Current
Concierge
Hackle Security
2023.01 - 2023.12
Team Leader
Sitel
2022.11 - 2023.01
Team Leader
Linked marketing
2021.12 - 2022.11
A-Levels - business
West Herts College
2019.09 - 2021.05
Team member
Costco
2018.05 - 2021.12
Team member
O2
2017.08 - 2018.01
GCSEs - Subjects with HA( GCSEH, Business HFDistinctionsG, Hurther Maths FLG
Alperton community school
2013.09 - 2018.07