Yunus Durodola
Summary
Customer-focused and detail-oriented professional with extensive experience in phone-based customer service, administrative support, data management, and client communication. Proven track record of handling high volumes of inbound enquiries and managing student and service-user records using spreadsheets and databases. Holds a BSc in Computer Science alongside eight years of professional writing and communication experience, making me well-equipped to manage course administration, conduct online inductions, and support learners remotely.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Team Administrator
NHS Midlands Partnership Foundation Trust
Stafford, Staffordshire
2025.08 - Current
- Responded to email and telephone enquiries, providing prompt, courteous assistance and routing information to correct departments.
- Drafted and sent clear, detailed emails and official correspondence on behalf of professional staff to clients, service users, and external partners.
- Managed clinical and non-clinical data entry on RiO systems, ensuring strict accuracy, data protection compliance, and reliable summary reporting.
- Streamlined scheduling, appointment bookings, and meeting cycles across multidisciplinary teams operating in fast-paced, high-security environments.
Business Administrator
East Sussex County Council
Brighton, East Sussex
2024.12 - 2025.08
- Responded to email and telephone enquiries, providing prompt, courteous assistance and routing information to correct departments.
- Drafted and sent clear, detailed emails and official correspondence on behalf of professional staff to clients, service users, and external partners.
- Managed spreadsheets and databases to input learner and client data, retrieve records, and clean information to maintain complete database accuracy.
- Organized virtual and in-person events and meetings, including booking rooms/MS Teams calls, collating agendas, and distributing administrative documentation.
Customer Service Advisor
Student Roost
Brighton, Brighton and Hove
2023.01 - 2024.12
- Served as primary point of contact for residents, parents and prospective students, handling wide variety of enquiries, maintenance reports, and general concerns.
- Conducted room viewings and onboarding inductions for new residents, explaining facilities and ensuring smooth transition into their accommodation.
- Organized and facilitated student social and educational events, handling marketing, logistics, and post-event feedback.
- Maintained student records and supported financial administration, including rent collection and processing resident documentation
PR Content Executive & Writer
Evolution Marketing Services
Chicago, Illinois
2018.10 - 2022.12
- Delivered high-quality written content, information guides, e-books, and instructional materials for global clients across various sectors.
- Adapted style and tone of communication to suit specific target audiences and user requirements.
- Scheduled and published digital content across multiple platforms while ensuring alignment with organizational goals.
- Created PR content for high ranking entrepreneurs, businesses, celebrities, brands and high-networth individuals.
Education
Bachelor of Science - Computer Science
University of Ilorin
2013.10 - 2018.10
Skills
- Customer Service & Call Handling
- Spreadsheet & Data Management
- Learner Onboarding & Presentation
- Written & Verbal Communication
- Remote Administration & Tech Literacy
- Microsoft office suite
Timeline
Team Administrator
NHS Midlands Partnership Foundation Trust
2025.08 - Current
Business Administrator
East Sussex County Council
2024.12 - 2025.08
Customer Service Advisor
Student Roost
2023.01 - 2024.12
PR Content Executive & Writer
Evolution Marketing Services
2018.10 - 2022.12
Bachelor of Science - Computer Science
University of Ilorin
2013.10 - 2018.10