Julia Witt
Tewkesbury,UK
Summary
Experienced NHS receptionist and administrator with a strong background in patient coordination, appointment scheduling, and handling confidential records. Skilled in managing high-volume calls, email communication, and administrative systems in fast-paced environments. Now seeking a part-time remote admin, virtual assistant, or customer support role. Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
7
7
years of professional experience
Work history
Receptionist / Administrator
NHS (National Health Service)
2024.05 - 2025.08
- Managed a high volume of over 50 calls a day, assisting patients with queries and bookings
- Scheduled and coordinated appointments using internal systems
- Maintained accurate and confidential patient records in line with GDPR
- Handled email enquiries and administrative correspondence
- Provided general administrative support to clinical and office staff
- Worked efficiently in a fast-paced, high-pressure environment
Receptionist
Hands On Wellbeing
Cheltenham, Gloucestershire
2020.05 - 2024.04
- Maintained an organised reception area for a professional business environment.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
Receptionist and Placemaker
Places For People Leisure
Tewkesbury, Gloucestershire
2018.08 - 2020.03
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Banking and reconciliation at the end of each shift
- Membership tours around the Leisure Centre with end goal of membership sign up
- Achieving sales membership targets
Education
Some College (No Degree) - English, Maths, Science, IT
Tewkesbury Comprehensive
Gloucestershire 07.1989
Skills
- Remote administration & virtual support
- Appointment scheduling & calendar management
- Email and inbox management
- Customer service & call handling
- Data entry & record management
- Confidential data handling (GDPR awareness)
- Microsoft Office (Word, Outlook, Excel)
- Time management & working independently
- Patience and composure
- Reliable punctuality
- Organisational efficiency
- Positive outlook
- Calm under pressure
- Conflict Resolution
- Medical terminology
Additional information
- Available for part-time remote work
- Strong communication and organisational skills
- Comfortable working independently and as part of a team
- Reliable internet connection and home working setup
Affiliations
- Massage Therapy, Yoga, Wellbeing, being with nature, animal rescue and walking.
Accomplishments
I have been an ITEC Level 3 Sports Massage Therapist for 8 years and have a passion for massage therapy. I volunteered at Gloucester Rugby Club to do my practical training and really enjoyed being amongst professional athletes it made me appreciate discipline and commitment.
I enjoy being around people, helping people and going the extra mile.
References
References available upon request.
Timeline
Receptionist / Administrator
NHS (National Health Service)
2024.05 - 2025.08
Receptionist
Hands On Wellbeing
2020.05 - 2024.04
Receptionist and Placemaker
Places For People Leisure
2018.08 - 2020.03
Some College (No Degree) - English, Maths, Science, IT
Tewkesbury Comprehensive