Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuganathan Gopal

Yuganathan Gopal

London,ENG

Summary

Skilled employee known for making informed decisions and finding suitable solutions. Committed Crew Leader consistently delivering quality service and ensuring high levels of customer satisfaction. Proactive Hospitality Worker with deep understanding of operational practices and expertise in logistics coordination. Proficient in day-to-day operations, catering, and event preparations. Successful track record in managing budgets, controlling inventory, and motivating team members to enhance productivity. Talented Drafter with solid computer-aided design skills and familiarity with multiple industries. Able to generate accurate representations of buildings, systems, and components that meet client parameters. High-level technical skills and attention to detail consistently yield impressive results. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Expertise in front desk management and call routing, maintaining a poised and eloquent demeanor that conveys a positive company image.

Overview

11
11
years of professional experience

Work History

Cashier

The Store Shopping Mall Seremban
12.2011 - 05.2012
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.

Crew Leader

MCDONALD SINGAPORE (STOREJE24)
05.2012 - 05.2013
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Monitored team members to verify work quality and address concerns.


Customer Service Associate Team Leader

Kuala Lumpur International Airport (GOLDEN LOUNGE)
06.2013 - 10.2014
  • Responded to telephone inquiries and transferred calls to correct staff members authorized to solve their issues
  • Provided guests with professional assistance and immediate response to requests and Service, which resulted in increase in customer loyalty

Factory Production Worker - {Shift Leader}

Vicform Pty.Ltd Upfiled
12.2014 - 07.2020
  • Implemented solutions to staff and production problems while maintaining set schedules and keeping resource waste at a minimum
  • Inspected final products to assess compliance with quality standards and established tolerances.


Guest Service Representative

MALAYSIAN AIRLINES (MAS AWANA)

Shift Leader

VICFOAM PTY LTD

Singapore Jurong East
05.2012 - 05.2013
  • Responsible for arranging and storing all materials, tools and equipment needed for company's project or projects
  • Processed outgoing orders by cleaning and wrapping items and labeling packages

Customer Service Officer

E M ENGINEERING PTY.Ltd SINGAPORE
11.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.

Education

Aviation & Cabin Crew Certificate Level

GB Academic Training Centre
06-2012

Together For Good - Customer Service Cource
Singapore
06-2013

High Speed Training - 2024
London United Kingdom

Skills

  • Safety protocols and procedures
  • Job assignments
  • Crew oversight
  • Verbal and written communication
  • Onboarding and training
  • Multitasking
  • First Aid/CPR
  • Work task assignments

Languages

Malay , English, Tamil
Native language

Timeline

Customer Service Officer

E M ENGINEERING PTY.Ltd SINGAPORE
11.2022 - 02.2023

Factory Production Worker - {Shift Leader}

Vicform Pty.Ltd Upfiled
12.2014 - 07.2020

Customer Service Associate Team Leader

Kuala Lumpur International Airport (GOLDEN LOUNGE)
06.2013 - 10.2014

Crew Leader

MCDONALD SINGAPORE (STOREJE24)
05.2012 - 05.2013

Singapore Jurong East
05.2012 - 05.2013

Cashier

The Store Shopping Mall Seremban
12.2011 - 05.2012

Guest Service Representative

MALAYSIAN AIRLINES (MAS AWANA)

Shift Leader

VICFOAM PTY LTD

Aviation & Cabin Crew Certificate Level

GB Academic Training Centre

Together For Good - Customer Service Cource

High Speed Training - 2024
Yuganathan Gopal