Yuen Yee, Louise MAK
Manchester
Summary
Highly adaptable professional with a strong background in process improvement and regulatory compliance. Demonstrates exceptional skills in records management, task prioritisation, and document preparation. Known for meticulous attention to detail and flexibility in task handling, ensuring efficient event planning and seamless operations. Committed to leveraging expertise to drive organisational success and enhance operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Education Administrative Assistant- Work from Home
Pui Kiu International Kindergarten & Nursery
Hong Kong
09.2023 - 08.2024
- Wrote professional letters, emails and website posts for staff in Chinese and English for communication with the Hong Kong Education Bureau, parents and cooperating parties.
- Reviewed a variety of school documents for staff including student handbook, textbooks, student evaluation reports, graduation journal, speeches and presentation slides of school principal as well as replies to complaints in Chinese and English to proofread for errors, correct formatting and verify factual information.
Senior Education Officer (Administration)
Education Bureau of Hong Kong
Hong Kong
07.2021 - 04.2023
- Oversaw the administration of schools in the North District of Hong Kong, made recommendations and took intervening actions to ensure schools' compliance with the related Hong Kong laws and guidelines.
- Coordinated and formulated facilitating and contingency measures with other bureaux of the Hong Kong Government and the Shenzhen Government of PRC for transportation, schooling and learning support arrangement for cross-boundary students residing in the Mainland but attending school in Hong Kong daily.
- Worked as a guiding partner of the school management to facilitate professional development of schools in the North District through conducting school visits, organising district-based seminars and experience sharing sessions.
- Established effective communication and liaison with the school sector, community, the District Council and other Government Departments to promote understanding of the education policies and collaboration on the implementation of education initiatives.
- Performed staff management and other managerial duties to facilitate smooth office operation.
Education Officer (Administration)
Education Bureau of Hong Kong
Hong Kong
07.2016 - 07.2021
- Drafted and compiled the clauses in the terms and conditions as well as undertaking to be signed by the kindergartens joining the newly implemented scheme for funding kindergartens with reference to the Government legal advice to ensure the legitimacy and enforceability.
- Drafted and compiled the Chinese and English versions of Kindergarten Administration Guide for all kindergartens receiving subsidies funded by the Hong Kong Education Bureau.
- Administered the processing of kindergartens' applications for grants and subsidies.
- Re-structured and updated the parent education at kindergarten stage webpage launched by the Education Bureau.
- Assisted in budgeting and financial control of the office expenses and recruited agency workers to provide clerical support to the office.
Assistant Education Officer (Administration)
Education Bureau of Hong Kong
Hong Kong
09.2007 - 07.2016
- Conducted informed and uninformed inspections to kindergartens, primary schools and secondary schools to ensure their compliance with Hong Kong laws and guidelines and gave advice on service improvement.
- Handled enquiries or complaints from the public and media against kindergartens, primary schools and secondary schools, took follow-up actions and gave replies and advice as appropriate.
- Processed and made recommendation on operators' applications for registration of pre-primary institutions and individual applications for registration of child care staff.
- Monitored the database of demand and supply of school places in the district and coordinated the processing of school placement applications from residents newly moved to the district.
- Provided secretarial services to supervisors in meeting the school sector and the District Council including gathering information and preparing speaking notes before the meeting, as well as compiling the notes of meeting.
Teacher in a secondary school
Shek Lei Catholic Secondary School
Hong Kong
09.2005 - 08.2007
- Taught English Language as a second language to students aged 11 to 18, planned lessons according to syllabus guidelines and prepared assignments, tests and examinations to gauge how well students were learning.
- Fostered a conducive learning environment for student engagement and their preparation for public examinations through effective classroom management and positive reinforcement as a class teacher.
- Planned and led in-class and after-school activities to help students getting to know career and life planning.
- Coordinated the school-based English Language curriculum at Key Stage 3 and worked with teachers on developing learning materials tailored to individual needs.
Teacher in a secondary school
Ho Yu College and Primary School
Hong Kong
09.2003 - 08.2005
- Taught English Language as a second language to students aged 11 to 18 and Mandarin Chinese to students at Key Stage 3, planned lessons according to syllabus guidelines and prepared assignments, tests and examinations to gauge how well students were learning.
- Fostered a conducive learning environment for student engagement and their preparation for public examinations through effective classroom management and positive reinforcement as a class teacher.
- Led an after-school club with the support of the Hong Kong police, facilitated students' participation in crime-fighting and leadership training activities.
- Provided training to students in verse and prose speaking in English and Mandarin Chinese.
Education
Master of Arts - Language Studies (Language and Law)
City University of Hong Kong
Hong Kong 09.2008 - 07.2010
Postgraduate Certificate in Education - English and Mandarin Chinese
The University of Hong Kong
Hong Kong 09.2002 - 06.2003
Bachelor of Arts (Honours) - Translation
The Chinese University of Hong Kong
Hong Kong 08.1999 - 05.2002
Hong Kong Advanced Level - 5 subjects
Hong Kong Examinations Authority
Hong Kong 07.1999 -
Hong Kong Certificate of Education Examination - 8 subjects
Hong Kong Examinations Authority
Hong Kong 07.1997 -
Skills
- Flexibility in task handling
- Process improvement
- Regulatory compliance
- Records management
- Task prioritisation
- Document preparation
- Event planning
- Attention to detail
Certification
- Qualified Teacher Status (QTS) awarded in December 2024 by the Department of Education
- Certificate of Cantonese Read-Aloud Test, Grade A attained in June 2024, awarded by the Linguistic Society of Hong Kong
- Chinese Proficiency Test (HSK and HSKK Advanced), Level 6 in 4 papers attained in May 2024, awarded by the Center for Language Education and Cooperation of China
- Certificate in Putonghua (Mandarin) Proficiency Test, Second Class Upper attained in September 2002, awarded by the Chinese University of Hong Kong according to the standard set forth by the State Language and Writing Commission of China
Languages
English
Advanced (C1)
Chinese (Mandarin)
Proficient (C2)
Chinese (Cantonese)
Proficient (C2)
References
References available upon request.
Timeline
Education Administrative Assistant- Work from Home
Pui Kiu International Kindergarten & Nursery
09.2023 - 08.2024
Senior Education Officer (Administration)
Education Bureau of Hong Kong
07.2021 - 04.2023
Education Officer (Administration)
Education Bureau of Hong Kong
07.2016 - 07.2021
Master of Arts - Language Studies (Language and Law)
City University of Hong Kong
09.2008 - 07.2010
Assistant Education Officer (Administration)
Education Bureau of Hong Kong
09.2007 - 07.2016
Teacher in a secondary school
Shek Lei Catholic Secondary School
09.2005 - 08.2007
Teacher in a secondary school
Ho Yu College and Primary School
09.2003 - 08.2005
Postgraduate Certificate in Education - English and Mandarin Chinese
The University of Hong Kong
09.2002 - 06.2003
Bachelor of Arts (Honours) - Translation
The Chinese University of Hong Kong
08.1999 - 05.2002
Hong Kong Advanced Level - 5 subjects
Hong Kong Examinations Authority
07.1999 -
Hong Kong Certificate of Education Examination - 8 subjects
Hong Kong Examinations Authority
07.1997 -
- Qualified Teacher Status (QTS) awarded in December 2024 by the Department of Education
- Certificate of Cantonese Read-Aloud Test, Grade A attained in June 2024, awarded by the Linguistic Society of Hong Kong
- Chinese Proficiency Test (HSK and HSKK Advanced), Level 6 in 4 papers attained in May 2024, awarded by the Center for Language Education and Cooperation of China
- Certificate in Putonghua (Mandarin) Proficiency Test, Second Class Upper attained in September 2002, awarded by the Chinese University of Hong Kong according to the standard set forth by the State Language and Writing Commission of China
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