Yue Chen

• Checked identification of customers to ensure legal drinking age compliance.
• Created an inviting atmosphere through friendly interaction with customers.
• Supported serving staff with fast, accurate beverage preparation.
• Input orders into register, calculated bills and collected payments.
• Collected, washed and put away glassware between guests.
• Maintained a clean and organised bar, enhancing customer satisfaction.

• Oversaw event sales metrics and analysed performance to address future forecasts.
• Handled cash and POS transactions to process event sales quickly and accurately.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Arranged themed product displays for festive seasons or events which increased interest and sales.
• Participated in promotional events to boost brand visibility and sales potential.
• Assisted in organising promotional events aimed at boosting dealership visibility and sales volume.
• Coordinated successful promotional events, bolstering product interest and sales.
• Provided support during sales events; improved overall sales performance.

Assisted friends and family in choosing the right guitars and other musical instruments. Listened to their needs and preferences. In doing so, ensured that many customers left satisfied with their selections. Knowledge of different types of guitars and instruments played a crucial role in this process. Was able to explain the features and benefits of each choice, helping customers make informed decisions.
Through these interactions, strong communication skills were developed. Engaging with different individuals allowed an understanding of various perspectives. Advice was tailored based on each person's experience level and musical goals. This personalized approach not only improved customer satisfaction but also fostered trust and rapport. Efforts resulted in a better understanding of the instruments among customers, making their purchasing experience more rewarding.