Ysraela Mei Posadas
Middleton,Leeds
Summary
Customer service professional with extensive experience in the hospitality sector, specializing in training and monitoring team performance. Skilled in food serving, order taking, and dietary requirement management, ensuring compliance with restaurant standards. Recognized for adaptability, multitasking, and effective time management, consistently achieving operational goals. Focused on problem-solving and enhancing efficiency in fast-paced environments.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work history
Waitress/ FOH
ZAAP THAI STREET FOOD
Leeds, West Yorkshire
2025.06 - Current
- Ensured smooth restaurant operation by effectively managing reservations system.
- Collaborated with kitchen staff to ensure order accuracy.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Learned a menu filled with 90+ items.
Team Member
Taco Bell, Manchester
Manchester
2023.02 - 2025.03
- Delivered high-quality customer service in a busy food court setting whilst balancing university studies.
- Took customer orders, handled payments and ensured prompt and accurate service.
- Maintained hygiene standards and followed food safety protocols during peak hours.
- Supported opening and closing duties, contributing to smooth shift transitions and store readiness.
- Trusted to train new team members, including supporting the onboarding of staff at newly opened Taco Bell locations.
- Travelled to other branches such as Cheshire Oaks and Rochdale to assist with new store launches and training.
- Developed strong communication, teamwork and adaptability skills in a dynamic and customer facing role.
Crew Member / Crew Trainer
McDonalds, Leeds
Leeds
2021.07 - 2022.08
- Initially hired as Crew Member and promoted to Crew Trainer by mid-2022.
- Took customer orders, served meals, handled transactions and prepared food across different stations.
- Memorised 30+ menu items and regularly provided tailored recommendations to customers.
- Balanced part-time work with academic commitments, improving time management and efficiency.
- As Crew Trainer, onboarded and trained new team members on procedures, expectations, and safety standards.
Education
A-Levels - Financial Studies
Notre Dame Catholic Sixth Form
Leeds 2019.09 - 2022.07
A-Levels - BUSINESS
Notre Dame Catholic Sixth Form College
Leeds 2019.09 - 2022.07
A-Levels - Health and Social Care
Notre Dame Catholic Sixth Form College
Leeds 2019.09 - 2022.07
BA (Hons) - Business and Marketing
Manchester Metropolitan University
Manchester 2022.09 - 2025.07
Skills
- Customer Service
- Teamwork
- Training and Monitoring
- Food Serving
- Order Taking
- Dietary requirements understanding
- Restaurant etiquette familiarity
- Adaptability
- Multitasking
- Time Management
- Reliability
- Problem Solving
References
References available upon request.
Timeline
Waitress/ FOH
ZAAP THAI STREET FOOD
2025.06 - Current
Team Member
Taco Bell, Manchester
2023.02 - 2025.03
BA (Hons) - Business and Marketing
Manchester Metropolitan University
2022.09 - 2025.07
Crew Member / Crew Trainer
McDonalds, Leeds
2021.07 - 2022.08
A-Levels - Financial Studies
Notre Dame Catholic Sixth Form
2019.09 - 2022.07
A-Levels - BUSINESS
Notre Dame Catholic Sixth Form College
2019.09 - 2022.07
A-Levels - Health and Social Care
Notre Dame Catholic Sixth Form College
2019.09 - 2022.07