Younna Kwon
London,ENG
Summary
Energetic and friendly barista with over six years of hands-on experience in the same café, taking on a variety of roles and responsibilities. Through working with diverse customers and team members, I have developed strong communication skills and a deep understanding of teamwork and service. Skilled in preparing high-quality beverages, operating coffee machines, and maintaining a clean and efficient workspace. I always approach work with a positive mindset, enjoy creating a cheerful atmosphere, and strive to make both customers and colleagues feel welcome. Proven ability to support smooth daily operations and train new staff effectively, contributing to high customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work history
Barista
Gail's Bakery
London, City of Westminster
06.2025 - 03.2026
- Resolved customer complaints swiftly, ensuring customer retention.
- Enhanced customer satisfaction with excellent customer service skills.
- Promoted seasonal beverages effectively increasing their uptake.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Collaborated with team members during busy periods improving workflow efficiency.
Senior Barista
The coffee bean korea
Seoul, South korea
12.2019 - 04.2025
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Created coffee art on cappuccinos, lattes and other hot beverages using various creative techniques.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
- Resolved customer complaints with professionalism and patience, turning negative experiences into positive ones.
- Monitored cafe for seating availability, safety and wellbeing of guests.
Education
Associate of Arts - Major of Musical Theatre
College of Baekseok
Seoul, KoreaSkills
- Customer service
- Coffee brewing
- Team player
- Food preparation
- Positive attitude
- Quick learner
- Latte art
Languages
Korean
English
Certification
Fare & ticketing level2 - ASIANA SABRE
Air Reservation level2 -ASIANA SABRE
Timeline
Barista
Gail's Bakery
06.2025 - 03.2026
Senior Barista
The coffee bean korea
12.2019 - 04.2025
Associate of Arts - Major of Musical Theatre
College of Baekseok