Marivic Iturrios
Dasmarinas cavite,Philippines
Summary
Dedicated Barista delivering exceptional customer experiences through personalised service and beverage recommendations. Engages with customers to foster loyalty and satisfaction. Maintains cleanliness and organisation to enhance workflow and service efficiency.
Skilled Barista proficient in beverage preparation and espresso machine operation. Ensures high-quality beverage production while adhering to stringent sanitation standards. Executes thorough cleaning and maintenance protocols to uphold a hygienic work environment.
Friendly and reliable with knack for creating welcoming environments. Excellent communication and teamwork skills ensure smooth interactions with both customers and colleagues. Quick learner who adapts easily to new tasks and enjoys contributing to positive atmosphere. Eager to bring enthusiasm and dedication to new role in customer-focused setting.
Reliable Barista able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
3
3
Languages
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Barista
Business owner
Bali, Indonesia
03.2025 - I currently work here
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
Assistand Psychiatry
Washington integrative psychiatry
Washington, USA
02.2023 - 08.2025
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
Barista
Cruiseship
Miami, USA
05.2020 - 08.2022
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Greeted and connected with every customer, recommending drinks and pastries.
- Cleaned and sanitised work areas, utensils and equipment.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and personalised customer service.
- Input customer orders and processed payments for foods and beverages.
- Described menu items to customers and suggested products based on stated preferences.
Education
Diploma of Higher Education - BS in Psychology
jakarta international college
Jakarta, Indonesia 03.2014 - 03.2018
Human recources management - HRM
Palompon institute of technology
Palompon, Cebu 06.2010 - 03.2014
Skills
- Beverage preparation
- Espresso machine operation
- Sanitation standards
- Customer engagement
- Payment processing
- Customer relationship management
- Problem solving
- Fast-paced service
- Menu knowledge
- Efficient communication
- Order accuracy
- Time management
- Customer Service
- Teamwork and collaboration
- Multitasking
- Patience and tolerance
- Strong communication
- Warm personality
- Highly organised
- Guest service
- Food service
- Latte art
- Customer loyalty building
- Barista equipment maintenance
- Health and Safety
- Heating and frothing milk
- Food safety awareness
- Cleanliness standards adherence
- Food preparation and safety
- Cash register management
- Sense of humour
- Coffee brewing
- Hospitality service expertise
- Cleaning protocols
- Food safety regulations
- Coffee stock ordering
- Coffee grinding techniques
- Hygiene standards enforcement
Languages
Indonesian
Intermediate
B1
Japanese
Elementary
A2
Korean
Elementary
A2
Interests
- I love reading a book
- I love cooking
- I love travelling
Timeline
Barista
Business owner
03.2025 - I currently work here
Assistand Psychiatry
Washington integrative psychiatry
02.2023 - 08.2025
Barista
Cruiseship
05.2020 - 08.2022
Diploma of Higher Education - BS in Psychology
jakarta international college
03.2014 - 03.2018
Human recources management - HRM
Palompon institute of technology
06.2010 - 03.2014