Yoseily Dayana Mejia Chacon
London
Summary
With solid foundation in customer service and team leadership, consistently ensure guests receive exceptional dining experiences. Skilled in managing staff, resolving issues quickly, and maintaining welcoming atmosphere. Proficient in multitasking and communication, fostering smooth operations and guest satisfaction. Eager to bring positive attitude and adaptability to enhance restaurant success.
Overview
7
7
years of professional experience
Work History
Head Waiter
Pulcinella Pizzeria
London
09.2024 - 02.2026
- Maintained high service standards, fostering repeat customers and positive reviews.
- Managed restaurant floor and reservations, achieving efficient table turnover during peak service..
- Trained staff to enhance team knowledge and performance.
- Completed daily opening and closing checklists to ensure readiness of dining rooms for service.
- Conducted weekly stock control, reducing product shortages and ensuring 100% menu availability.
Assistant Manager
La Rueda Spanish Tapas and Wine Bar
London
01.2025 - 01.2026
- Trained new employees on company policies and customer service excellence to improve team performance and sales effectiveness.
- Served 80-120 customers per shift in high-volume environment, ensuring fast service and accuracy to enhance customer satisfaction.
- Processed £1,000+ per shift in cash and card transactions with 100% accuracy.
- Supported team performance during busy periods to maximise daily revenue.
- Maintained optimal stock levels to prevent product shortages and minimise lost sales during peak hours.
Bartender / Waiter
Carlos and Son Ltd (Donde Carlos Restaurant)
London
03.2023 - 07.2024
- Delivered accurate and timely service of drinks and food at bar and table locations, prioritising customer satisfaction.
- Delivered personalised service to 50-100 customers per shift, driving repeat visits.
- Boosted sales by effectively suggesting drinks and menu pairings to customers.
- Enhanced customer experience, fostering strong word-of-mouth and loyalty.
- Handled POS transactions efficiently while maintaining compliance and accuracy.
Customer Service Representative
STARTEK Honduras (BPO)
10.2018 - 10.2021
- Managed 40-70 customer interactions daily through calls, live chat, and email, ensuring prompt resolution and customer satisfaction.
- Maintained 95%+ quality and customer satisfaction scores across multiple accounts.
- Resolved issues efficiently, supporting customer retention and repeat purchases.
- Addressed objections and complaints, achieving targets for AHT, QA, and productivity while enhancing customer experience.
- Tailored communication style to suit various brands and international customer profiles, fostering effective engagement.
- Worked with Amazon (MX & NA), Walmart, Lululemon, BJ's Wholesale Club
Education
Level 1 Health and Social Care -
Southgate Barnet College
LondonCall Center Bilingual Agent -
CEUTEC
San Pedro Sula, HondurasBachiller -
InsJtuto Delfina Mejía
Omoa, CortésSkills
- Table service
- Menu knowledge
- Customer service
- Suggestive selling
- Cash handling accuracy
- Customer billing operations
- CRM / POS systems
- Team management
- Team collaboration
- Dependable professional
- Bilingual speaker
Custom Section
- Target-driven customer engagement
- Upselling & cross-selling
- Objection handling & negotiation
- Revenue protection & retention
- High-volume transaction handling
- CRM / POS systems
- Time management in KPI-based environments
- Fluent English Spanish speaker
Personal Information
Citizenship: British
References
Available upon request
Timeline
Assistant Manager
La Rueda Spanish Tapas and Wine Bar
01.2025 - 01.2026
Head Waiter
Pulcinella Pizzeria
09.2024 - 02.2026
Bartender / Waiter
Carlos and Son Ltd (Donde Carlos Restaurant)
03.2023 - 07.2024
Customer Service Representative
STARTEK Honduras (BPO)
10.2018 - 10.2021
Level 1 Health and Social Care -
Southgate Barnet College
Call Center Bilingual Agent -
CEUTEC
Bachiller -
InsJtuto Delfina Mejía