Yoon Pwint Phyu
Sunderland,SR4 6US
Summary
A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using my own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Have experience in communicating with customers with kindness and helpful hands.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Customer Service Person
Handmade Online Shop
Yangon, Myanmar
02.2022 - Current
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
Volunteer Helper
Teen Hug Non-Profit Organization
Yangon, Myanmar
09.2022 - 01.2023
- I have used exceptional communication and relationship-building skills to liaise with colleagues, management, and service users effectively.
- Offered flexible schedules to deliver on charity goals.
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Worked collaboratively with stakeholders to raise profile of service in local area.
- Assisted with running group sessions, encouraging members to actively participate for improved support.
- Planned high-profile charity events, raising donations.
- Embodied organizational values, providing appropriate brand representation across public-facing activities.
Education
Higher National Diploma - Software
Info Myanmar University
Yangon, Myanmar 06.2019 - 04.2022
Bachelor of Science - Computer Systems Engineering
University of Sunderland
Sunderland 01.2023 -
Skills
- Customer care
- Customer service experience
- Teamwork
- Friendly
- Time management
- Communication
- Problem-Solving
- Patience
Languages
English
Upper intermediate
Burmese
Native
Timeline
Bachelor of Science - Computer Systems Engineering
University of Sunderland
01.2023 -
Volunteer Helper
Teen Hug Non-Profit Organization
09.2022 - 01.2023
Customer Service Person
Handmade Online Shop
02.2022 - Current
Higher National Diploma - Software
Info Myanmar University
06.2019 - 04.2022
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