Summary
Overview
Work history
Education
Skills
Timeline
Generic

Michael Johnson

Sunderland,Sunderland

Summary

I am empathetic with a background in implementing and contributing to safeguarding policies to guide best practices. I also possess a deep understanding of service users' challenges, experiences and motivations. I can drive cooperation at an inter-professional level to pursue continuous progress. I can instil in individuals a desire to gain firsthand experience. I am very privileged to serve customers and work with a talented team. Demonstrates excellent problem-solving and prioritisation skills.

I have had the opportunity to work as a Centre Manager with a background in working with a variety of sports associations.

I have a lot of proven success in leading and motivating teams to achieve and deliver exceptional customer service. I am a very approachable, organised and committed team leader, who is a very empathetic individual with professional leadership experience who applies a strategic and comprehensive approach to decision-making. I can analyse existing systems, policies and procedures to inspire continuous improvement. Within the role I am in at the moment, I am skilled in budget governance, people management and resource planning. I have and currently am in the role of a professional with proven success in managing staff, operations and processes. Within this role, I deal with lead development of centre initiatives, and improvements for effective delivery of programmes and services— which in turn makes me a natural leader with strategic oversight to exceed goals and objectives. With my knowledge and background, I can be very Non-judgemental on social welfare issues and make sure that any person who walks into the community centre is always inspired and motivated by myself and the team I work with. I also am very committed to delivering reliable and superior service.

I Understand and apply policies relating to service provision, overseeing employee training to maximise regulatory compliance. I am committed to helping students seeking an opportunity to gain more experience and better themselves. I have been told I am very enthusiastic to learn and support colleagues. Hardworking, dependable and willing to pursue new opportunities. Initiative-taking with experience in providing leadership to teams.

I am very skilled in strategic and operational planning and the day-to-day smooth running of the business. Strong interpersonal and communication skills with drive to succeed. Takes on challenging new roles harnessing people skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. I have been told that I am a loyal employee with a solid understanding of training and mentoring employees. Resolute collaborator, initiative-taking and firsthand in task completion.

I enjoy being an energetic employee well-versed in effective communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Diligent with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. A resourceful employee with outstanding knowledge to develop and maintain a healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Organised and dependable with Numerous years of experience. Successful at managing multiple priorities with a cheerful outlook. Willing to take on greater responsibilities to meet goals.

I am a very committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. I am very motivated with years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

I am very experienced in this field of work with over 35 years in the industry. I also have an excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on goals. Dedicated with numerous years of experience.

I thrive under pressure and adapt to challenges with ingenuity and resilience. I know I am experienced in working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Resolute with industry experience. Offers excellent communication and good judgment to meet the needs effectively. Initiative-taking planner and analytical person. Focused with an impressive record in collaborative, cross-functional within high-pressure environments. Adept at lots of different project planning at one time. Dedicated to improving company goals and meeting business objectives. Enthusiastic with numerous years of experience. Secures team success through hard work, mindfulness and excellent organisation. Shares knowledge to achieve results.

I also have a lot of other experiences like –

I have worked with an amateur swimming association, The British Amateur Weightlifting Association as an instructor.

I have worked as a Coach for the AAA athletics ten-step program, British gymnastics level 1 & 2.

Also as a Swimming Teacher.

Overview

27
27
years of professional experience
4
4
years of post-secondary education

Work history

Stand in Managerial Role

Pennywell Community Center
Sunderland, Sunderland, Tyne & Wear
04.1998 - Current
  • I completed tasks on time to help the team stay on schedule.
  • Planned tasks and understood instructions using industry-specific terminology.
  • Set up personal workspace, resources and materials.
  • I organised time and resources for a smooth and orderly workflow.
  • I Liaised between different teams to maintain clear and prompt communications.
  • Received and actioned feedback to improve contribution to overall performance.
  • Served as a reliable and trustworthy team member to large teams spanning multiple disciplines.
  • Used technical documentation to understand task requirements and specifications.
  • I make sure all staff adopt safe working practices when working with Children for example Child protection to name one but there are lots of others.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Planned and managed resources and budget to support and deliver objectives.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Managed staffing schedules for employees, delivering operational efficiency whilst remaining under budget.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Planned revenue generation strategies designed for growth.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Streamlined processes to improve and optimise office operations.
  • Outlined annual and quarterly priorities to guide departmental growth.
  • Represented organisations at seminars, conferences and business events.

Gymnastics & Trampolining Coach

Sunderland City Council School's
Sunderland, Sunderland, Tyne & Wear
09.2021 - 07.2023
  • Coached young individuals to refine specific techniques and enhance confidence.
  • Adapted coaching style depending on the needs and abilities of different teams and individuals.
  • Built confidence of players by offering individual praise and recognising progress and achievements.
  • Led practice sessions to simulate gameplay and help athletes learn new strategies.
  • Developed trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.
  • Conducted drills and skill-building practices to continuously build athlete potential.
  • Guided players in learning game rules and sports conduct, modelling positive competitive behaviour.
  • Planned and led training sessions to motivate players and improve gameplay.
  • Promoted the safety and welfare of young children by following safeguarding principles.
  • Tailored sessions to provide physical challenges to individuals with varying abilities.
  • Demonstrated specific skills and techniques, providing time for controlled practice.
  • Encouraged involvement of all participants.
  • Communicated with players to discuss performance and offer assistance through skills challenges.
  • Supported smooth running of events by arriving on time and well-equipped.
  • Educated participants on acceptable behaviour and standards of play.
  • Instilled a sense of commitment, drive and responsibility in young people.
  • Managed behavioural challenges to reduce disruption to training sessions.
  • Delivered lessons with enthusiasm and positivity to inspire students to consistently achieve their own goals.
  • Identified individual strengths and weaknesses, adapting training programmes to suit.
  • Coached players in real-game situations, offering tactical support and encouragement.
  • Adapted coaching and leadership styles to suit individual needs for maximised athlete engagement.
  • Evaluated athletic performance and provided clear, constructive feedback.
  • Worked with assistant coaches and team helpers to address team needs and build strong rapport.
  • Planned and facilitated regular sessions using evidence-based practices to improve performance.
  • Delivered empowering leadership, embodying a calm demeanour and ethical approach to team sports play.
  • Consistently applied effective, innovative coaching methods to meet and exceed team needs.
  • Motivated individuals and groups to achieve positive results against set goals.
  • Maintained safe training environments for minimised risk of injury.
  • Administered first aid, responded to emergencies and reported incidents properly.
  • Modelled proper technique and skill execution to help players build expertise in chosen positions.
  • Nurtured cohesive teams using motivational and team-building strategies.
  • Judged athletic performances, categorising participants and providing detailed feedback.
  • Used signals and hand gestures to direct participants during events.
  • Stayed up-to-date on the latest rulebook outlining rules of play.
  • Assessed athletic performance to identify strengths and weaknesses.
  • Attended regular training to maintain up-to-date health, fitness and sports science knowledge.
  • Cultivated inclusive environments with zero tolerance on bullying to promote interaction.
  • Coordinated preparatory activities with competition schedules.
  • Inspired good sportsmanship and adherence to theofficial rulebook.

Housing support officer

Stonham housing association
Gosforth, Newcastle upon Tyne, Tyne & Wear
01.1998 - 01.2001
  • Provided person-centred advice and guidance, aiding service users' progress towards independent living.
  • Helped service users to gain the ability to function independently in society.
  • Carried out regular planning reviews and assessments, ensuring service users receive the best possible support.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Helped service users to gain the ability to function independently in society.
  • Assisted service users in obtaining and accessing community resources.
  • Offered bespoke support to service users, aiding their work towards optimised independence.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Listened to clients' current struggles to signpost relevant support.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Assessed clients and documented information for records and analysis.
  • Reported on clients' progress to evaluate service impact.
  • Collaborated with external support providers to maintain good care continuity.
  • Managed a large caseload of clients covering varied needs, including mental health, homeless and alcohol misuse issues.
  • Offered bespoke support to mental health and young offenders, schedule 1 offers, and service users, aiding their work towards optimised independence.
  • Adapted support where possible to increase service accessibility.
  • Developed and implemented target client support plans, carrying out thorough risk assessments in line with regulations.
  • Liaised with external and internal professionals to provide holistic support.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Recommended clients for specific treatment programmes to aid timely recovery.
  • Ensured service users felt confident in effective budgeting and rent payment through.

Education

NVQ Level 4 - British Gymnastics level 4 Senior Club Coach

City of Sunderland College
Sunderland
01.2020 - 07.2024

Skills

  • Attention to Detail
  • Project budgeting
  • Customer service experience
  • Partnership development
  • Administration knowledge
  • Budget governance
  • Budget coordination
  • Policy and procedure improvements
  • Strategic leadership
  • Business management
  • Business oversight
  • Effective leader
  • Performance standards and analysis
  • Stakeholder relations
  • Programme leadership
  • Problem-solving
  • Communication skills
  • Strategic Planning
  • Leadership
  • Resourcefulness
  • Team building
  • Public Relations
  • Social media marketing
  • Inventory management
  • Upselling
  • Knowledge of numerous accounting software
  • Marketing
  • Accounting
  • Payroll administration
  • Management Structure & Procedures

Timeline

Gymnastics & Trampolining Coach

Sunderland City Council School's
09.2021 - 07.2023

NVQ Level 4 - British Gymnastics level 4 Senior Club Coach

City of Sunderland College
01.2020 - 07.2024

Stand in Managerial Role

Pennywell Community Center
04.1998 - Current

Housing support officer

Stonham housing association
01.1998 - 01.2001
Michael Johnson