YOANIS GEORGIEV
Luton,Bedforshire
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Motivated professional with a strong background in team training and development. Builds relationships to foster collaboration and enhance service delivery. Delivers results through effective communication and a commitment to efficiency.
Overview
9
9
years of professional experience
Work History
Bartender Waiter
Kingsbury Watermill Ltd
Harpenden
05.2024 - Current
- Oversaw beverage preparation and cocktail mixing, adhering to established presentation standards.
- Coordinated the mixing and serving of diverse alcoholic and non-alcoholic drinks in line with standard recipes.
- Enhanced customer experience by creating bespoke cocktails based on individual specifications.
- Trained new staff in efficient bar operations and service excellence.
- Delivered meals and drinks with professionalism, ensuring prompt service to uphold high standards.
- Collaborated with team members during peak hours, showcasing adaptability and teamwork skills in a dynamic environment.
Duty Manager Supervisor
SSP Starbucks
Milton Keynes
06.2021 - 01.2024
- Assisted teams in achieving performance targets and meeting critical deadlines.
- Provided training to new employees on company policies, procedures, and work ethics.
- Assigned tasks to team members based on individual strengths.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Barista
ARABICA/STARBUCKS
Luton
09.2018 - 10.2021
- Observed proper food handling procedures, and upheld company policies and procedures.
- Operated cash registers and handled cash and card transactions.
- Welcomed customers and answered questions regarding menu items, and preparation methods.
- Trained new baristas on proper coffee preparation techniques.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
Barista Maestro
Costa
Luton
08.2017 - 09.2018
- Organised workflow tasks to prevent downtime and production gaps.
- Set performance goals for staff members and helped teams meet important deadlines.
- Motivated employees to reach their highest professional potential.
- Delegated tasks to team members according to individual strengths.
Education
Bachelor of Science - Criminology
Birkbeck, University of London
London, England2026
Certificate of Higher Education - Criminology and Criminal Justice
Birkbeck, University of London
London2022
Skills
- Team training and development
- Verbal and written communication
- Coaching and mentoring
- Relationship-building
- Communication
- Transcription
- Interpretation skills
- Time managemen
- Bilingual communication
- Employee training
Languages
English
Proficient
C2
Greek
Proficient
C2
Bulgarian
Intermediate
B1
Interests
I regularly attend CrossFit training sessions five times per week, demonstrating discipline, commitment, and the ability to work towards long-term goals
Timeline
Bartender Waiter
Kingsbury Watermill Ltd
05.2024 - Current
Duty Manager Supervisor
SSP Starbucks
06.2021 - 01.2024
Barista
ARABICA/STARBUCKS
09.2018 - 10.2021
Barista Maestro
Costa
08.2017 - 09.2018
Bachelor of Science - Criminology
Birkbeck, University of London
Certificate of Higher Education - Criminology and Criminal Justice
Birkbeck, University of London