Dillon Shanks
Glasgow
Summary
to acquire further professional experience in multiple environments with different teams Conversation-loving bar staff member knowledgeable about favourite lagers, ciders and spirits. Encourages customers with friendly nature and expert advice. Reliable in keeping bar organised, stocked and clean for customers. Enthusiastic and reliable team player with knack for delivering exceptional customer service. Adaptable and quick to learn, with strong communication skills and friendly demeanour that ensures positive guest experiences. Confident in multitasking and handling busy environments, with focus on maintaining welcoming atmosphere. Eager to contribute to vibrant hospitality team.
Overview
2
2
years of professional experience
Work History
Bartender Waiter
LISINI (Angels Hotel)
04.2024 - 02.2026
- Executed bar service for restaurant and pub, ensuring customer satisfaction during peak hours.
- Developed extensive knowledge of beverages and honed social skills while serving patrons.
- Thrived in high-pressure environments during busy weekend shifts at Angels.
- Provided bar services for private functions and sold-out festive parties, enhancing guest experiences.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Verified customer age using official government identifications prior to serving alcohol.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
Education
Degree (Honours) - Finance, Investment & Risk
GLASGOW CALEDONOAN UNIVERSITY
2025
UDDINGSTON GRAMMER - NAT 5 Qualifications: Maths, English, History, Geography, Higher Qualifications: English, French, PE, History
UDDINGSTON GRAMMER
06.2021
HNC + HND - Financial Services
CITY OF GLASGOW COLLEGE
05.2023
Skills
- Communication and social skills
- Numeracy proficiency
- Reading and writing abilities
- Adaptability and diligence
- Time management
- Openness to challenges
- Valid driving license
- Customer service
- Cash handling
- Drink customization
- Team training
- Bar operations
- High-pressure management
- Cleanliness standards
- Customer engagement
- Conflict resolution
- Social interaction
- Positive attitude
- Patience with customers
- Drink serving speed
- Waiting tables
- Cocktail mixing
- Coffee machine operating
- Changing beer kegs
- Knowledge of drink recipes
References
Available on request
Custom Section
0141 781 4919
Timeline
Bartender Waiter
LISINI (Angels Hotel)
04.2024 - 02.2026
Degree (Honours) - Finance, Investment & Risk
GLASGOW CALEDONOAN UNIVERSITY
UDDINGSTON GRAMMER - NAT 5 Qualifications: Maths, English, History, Geography, Higher Qualifications: English, French, PE, History
UDDINGSTON GRAMMER
HNC + HND - Financial Services
CITY OF GLASGOW COLLEGE