Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Custom
Timeline
Generic

Yizhen Han

Cannon Park Vita,Coventry

Summary

  • Experienced Retail Assistant in Hollister with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
  • Driven and analytical, with proven ability to build strong client relationships and deliver tailored financial strategies. Well-versed in investment management and risk assessment, complemented by excellent communication skills. Committed to leveraging these strengths to maximise client wealth and achieve impactful results in Personal Wealth Manager role.
  • Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Hollister
Shanghai
06.2024 - 09.2024
  • Delivered excellent customer service by answering queries and providing product information.
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Ensured visual merchandising standards with regular display updates.
  • Assisted customers in locating specific items to boost satisfaction and took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.

Personal Wealth Manager

Industrial and Commercial Bank of China
Shanghai
07.2023 - 08.2023
  • Cultivated strong client relationships by providing personalised investment advice.
  • Managed clients' portfolios to maximise asset growth.
  • Ensured regulatory compliance, maintaining high professional standards.
  • Developed financial strategies with a focus on wealth preservation.
  • Participated in continued professional development activities, enhancing expertise within the field.
  • Improved service quality through tactical reactive and preventative maintenance programmes.
  • Prepared team contribution plans outlining business aims and strategies to achieve them.

Tutor

Jingyue (After School Organisation)
Shanghai
08.2020 - 10.2020
  • Enhanced student comprehension by utilising interactive teaching methods.
  • Adapted teaching style for individual learning capabilities.
  • Provided detailed feedback with constructive suggestions to improve academic performance.
  • Prepared lesson plans, ensuring understanding of complex concepts.
  • Assessed student progress regularly, implementing tailored strategies for improvement.
  • Collaborated with parents and teachers, aligning tutoring approaches with school curriculum.
  • Assisted students in essay writing and report structuring skills, improving overall grades.
  • Encouraged open communication during sessions, enhancing comfort levels and participation rates.

Education

Master of Science - International Trade, Strategy and Operations

University of Warwick
Coventry
09/2024 - 06/2025

Bachelor of Science - Business Economics

University of Exeter
Exeter, Devon
09/2022 - 06/2024

Skills

  • Excellent Office Software using
  • Customer Service and relations
  • Marketing
  • Teamwork and collaboration
  • Report-writing
  • Retail marketing
  • Cash handling
  • Product knowledge
  • Sales expertise
  • Customer needs analysis
  • Strategic selling
  • Interpersonal skills

Affiliations

  • Swimming

Languages

English
Advanced
Chinese (Mandarin)
Native

Custom

  • Capital Asset Pricing Model: Advantages, Disadvantages and Alternatives., 2023 International Conference on Management Research and Economic Development, 04/2023, Exeter, UK, Collaborated with other students to investigate the positives, negatives and possible alternatives to the capital asset pricing model.
  • 'An Analysis of Financial Markets', 01/2023, Exeter, UK, Collaborated with Professor Arhat Virdi, from the University of Oxford's Said Business School to carry out an investigation into trends within the financial markets. Went on to learn about various financial models, theories and frameworks, before presenting our findings in a lecture and a paper which has since been published, achieving a grade of 2:1.

Timeline

Retail Assistant

Hollister
06.2024 - 09.2024

Personal Wealth Manager

Industrial and Commercial Bank of China
07.2023 - 08.2023

Tutor

Jingyue (After School Organisation)
08.2020 - 10.2020

Master of Science - International Trade, Strategy and Operations

University of Warwick
09/2024 - 06/2025

Bachelor of Science - Business Economics

University of Exeter
09/2022 - 06/2024

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Yizhen Han