Yiu Wai Yuen
Havant
Summary
A dedicated professional with strong people skills, known for being friendly and approachable. Demonstrates exceptional customer service abilities, consistently helpful, polite, honest, and reliable. Adept at problem-solving, quickly identifying issues and implementing effective solutions. Possesses proficient numeracy and IT skills, with expertise in Microsoft Office applications including Word, Excel, and Outlook.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Team Member
Yo Sushi
Waltham Cross
09.2019 - 03.2020
- Preparing ingredients, such as chopping vegetables and salad items
- Making sushi and ready meals for the counter display
- Ensuring the kitchen and display area was always clean
Computer Repair Assistant (Part-Time)
Inter Activ Repair Shop
Portsmouth
07.2024 - 01.2025
- Assisted in diagnosing and repairing laptops, including replacing screens, hard drives, memory, and keyboards
- Reinstalled and configured Windows operating systems (Windows 10/11), including BIOS setup and driver installation
- Performed system testing, quality checks, and general troubleshooting for hardware and software issues
- Worked independently during 10am–2pm shifts, maintaining high attention to detail in a fast-paced environment
- Additional Experience: In my spare time after college, I purchase used or broken laptops from eBay, refurbish and repair them myself, and then take them to my work coach at Inter Activ Repair Shop for inspection. Once they pass the quality check, I list and sell them on eBay.
Volunteer
Barnardo’s charity shop
Waterlooville
03.2024 - 09.2025
- Sorting donations, pricing them up and labelling them ready for the shop floor
- Steaming clothing and preparing them to be sold
Tea Barista
Bubble Tea shop
Elephant & Castle
06.2019 - 08.2019
- Taking orders
- Making a range of different teas to order
- Working the till and take transactions
Kitchen Assistant
Chinese Takeaway
Enfield
05.2017 - 05.2019
- Looking after the oil fryers chicken balls, spring rolls, ribs
- Distributing food into containers sauces BBQ sauce, sweet soy sauce
Work experience
Sainsbury's local
Edmonton
05.2017 - 08.2017
- Clear shelves and replenishment goods
Education
BTEC Level 2 IT – Double Merit - BTEC Diploma in Engineering, BTEC Science, GCSE Math-B
Barnet and Southgate College
01.2015 - 01.2019
IMI Level 1 Diploma - Transport Maintenance - Light Vehicle
Hertford Regional College
01.2020 - 01.2021
Skills
- Good people skills – friendly and approachable
- Customer service skills – helpful, polite, honest and reliable
- Problem solving skills – quickly identifying issues and finding solutions
- Numeracy and IT skills – proficient in Microsoft Office (Word, Excel and Outlook)
Volunteer Experience
Sue Ryder Charity Shop, Volunteer, Edmonton, 2016-02, Arranging clothes on hangers for sale in the shop, Pricing goods, Operating tills taking cash and card payments
WORK EXPERIENCE
April 2020 – Feb 2024 Break from work: I was furloughed during the pandemic, which led me to return to college to enhance my skills. After relocating to Hampshire, I unfortunately became unwell which extended my employment gap. I then started volunteering with an aim to return to the workforce.
Timeline
Computer Repair Assistant (Part-Time)
Inter Activ Repair Shop
07.2024 - 01.2025
Volunteer
Barnardo’s charity shop
03.2024 - 09.2025
IMI Level 1 Diploma - Transport Maintenance - Light Vehicle
Hertford Regional College
01.2020 - 01.2021
Team Member
Yo Sushi
09.2019 - 03.2020
Tea Barista
Bubble Tea shop
06.2019 - 08.2019
Kitchen Assistant
Chinese Takeaway
05.2017 - 05.2019
Work experience
Sainsbury's local
05.2017 - 08.2017
BTEC Level 2 IT – Double Merit - BTEC Diploma in Engineering, BTEC Science, GCSE Math-B
Barnet and Southgate College
01.2015 - 01.2019