Motivated hardworking enthusiastic individual, keen to gain practical experience in business administration.
Well spoken, a great listener, bringing excellent organisational, collaboration and interpersonal skills.
Energetic worker, very approachable and eager to please.
Enjoys developing creative ideas and solving problems.
Commended for attention to detail and producing high standard work. Team-orientated and dependable with strengths in multitasking and team-working.
Adapts easily to different environments and changing demands.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Team Member
Greggs plc
Bedlington, Northumberland
11.2024 - Current
Provide friendly and helpful customer service in a busy shop environment, making sure every customer feels welcome.
Prepare and serve food and drinks quickly and safely, keeping everything clean and well-presented.
Use the tills to take payments by cash and card, and help with closing tasks at the end of the day.
Restock shelves and displays to keep the shop looking tidy and fully stocked.
Follow health and safety rules to keep the store clean and hygienic at all times.
Work closely with my team to meet daily targets, showing flexibility and a positive attitude.
Represent Greggs’ values by being polite, approachable, and helpful to all customers.
Stay calm under pressure and use my initiative to solve problems when needed.
Education
GCSEs -
Cramlington Learning Village
Cramlington, Northumberland
09.2022 - 06.2024
Skills
Communication & Teamwork: Gained through volunteering at public events with DMTDRSG and Morpeth FA, confidently speaking with a wide range of people and working with others to organise and run activities
Customer Care: Developed by supporting charity events and interacting with parents and members of the public in a helpful and friendly manner
Organisation & Initiative: Helped plan and facilitate events, showing strong organisational skills and the ability to take the lead when needed
IT & Digital Skills: Confident using computers and social media; quick to learn new systems Strong interest in Business Administration and ranked as a high-level gamer, which has strengthened my digital awareness
Empathy & Responsibility: Support my grandmother who has Alzheimer’s and Vascular Dementia, helping with daily tasks and outings—demonstrating patience, care, and reliability
Creativity & Leadership: Took on Director roles in school Drama projects, generating ideas and helping others express their creativity
Numeracy & Accuracy: Enjoy working with numbers and analysing information Trusted to reconcile donations and payments at charity events due to my speed and accuracy
Problem-Solving & Mediation: Known for thinking creatively to solve problems and helping friends resolve disagreements calmly and fairly
Friendly & Approachable: A good listener with a caring nature and a positive sense of humour, helping to create a welcoming environment wherever I go
Affiliations
Developed strategic thinking and problem-solving skills through high-level computer gaming
Maintain physical fitness and self-discipline by regularly attending the gym
Supporting a UK-based dog rescue charity at public fundraising and awareness events
Currently learning to drive and working towards obtaining a full UK driving licence
Accomplishments
Played grassroots football in the Northumberland league for six years, contributing to team success and helping win several league titles and cup competitions.
Built strong teamwork, discipline, and commitment through regular training and match play.
Gained confidence, communication skills, and resilience by working closely with teammates in competitive settings.
Volunteering
Event Assistant Dog Meat Trade Dachshund Rescue & Support Group – Cramlington, Northumberland September 2021 – Present
Contributed as part of a small, dedicated volunteer team supporting fundraising events for the rescue and veterinary care of overseas dogs.
Participated in major public events such as the Northumberland County Show and North East Dog Festival, volunteering annually for the past four years.
Assisted with event setup and breakdown, including erecting gazebos, arranging merchandise and information displays, and managing a 6m x 6m pitch.
Engaged with the public to promote the charity’s mission, answered questions, and provided information with empathy and clarity.
Handled sales transactions using both cash and card, and supported end-of-day cash reconciliation.
Demonstrated strong interpersonal skills, patience, and a genuine passion for helping others—qualities I believe make me well-suited for an apprenticeship role.
References
Lesley Scott
Senior Digital Manager, Department for Work and Pensions (DWP)
Founder, Dog Meat Trade Dachshund Rescue and Support Group (UK-wide charity headquartered in Cramlington)
📍 Cramlington, Northumberland
📧 lesley8367@sky.com | 📞 07931 800827
Head of HR and Learning & Internal Communications at Royal College of Surgeons of EdinburghHead of HR and Learning & Internal Communications at Royal College of Surgeons of Edinburgh