YIN SUNG
CROYDON,SURREY
Summary
Proficient Sales Assistant with expertise in client relationship management and face-to-face selling. Delivers attentive service, enhancing customer satisfaction and driving sales. Committed to refining processes and boosting team performance. Effective communicator with strong customer service skills, adept at building rapport and resolving issues. Proven ability to meet sales targets while fostering a positive shopping experience.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Sales Assistant
BMW
LONDON, LONDON
05.2015 - Current
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
Delivery Driver Assistant
I.T.FLEET
LONDON, IPSWICH
03.2012 - 03.2015
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Calculated fees owed and collected payments from customers.
- Answered customer questions regarding shipments, quotations and Estimated Time of Delivery (ETDs).
- Followed procedures for handling returns and exchanges, streamlining customer experience.
- Stayed in communication with control centre to share and receive important updates.
- Protected passenger belongings to guarantee their safety during transport.
- Maintained vehicle in optimal condition for safety and reliability.
- Reported any vehicle maintenance issues immediately, minimising downtime.
- Completed daily pre-departure inspection checklist before every shift.
Education
NVQ Level 3 - BTEC SCIENCE
South Thames College
London01-2000
Skills
- Cash handling
- Face-to-face selling
- Exceptional customer service
- Client management
- Client relationship building
- Process improvement
- Attention to detail
- Time management
- Adaptive problem solving
- Communication skills
- Confident communicator
- Positive mindset
- Patience and empathy
Languages
English
Advanced
C1
Chinese (Cantonese)
Advanced
C1
Chinese (Mandarin)
Intermediate
B1
Interests
- TENNIS
- BADMINGTON
- WATER SPORTS
- SWIMMING
Timeline
Sales Assistant
BMW
05.2015 - Current
Delivery Driver Assistant
I.T.FLEET
03.2012 - 03.2015
NVQ Level 3 - BTEC SCIENCE
South Thames College