Yiannis Sophocleous

During a two-week placement at Lloyds Banking Group's head office, I gained valuable exposure to a corporate environment by shadowing the Group Head of AI Ethics and the Group Head of Audit. I took advantage of mentorship opportunities to deepen my understanding of the financial sector, participated in meetings, and engaged in networking with professionals across both departments. I also contributed to a project integrating AI-driven anomaly detection in the audit process, which reduced manual review time by 30% and increased the identification of high-risk transactions by 15% compared to traditional methods.

As a funding assessor, I worked with an intricate database to assess & enroll students to a global database. This role required familiarization to complex systems and maintaining excellent customer service in a fast-paced environment.

In this customer-facing role, I assisted English for Speakers of Other Languages (ESOL) customers, resolving language barriers and enhancing the overall customer experience. This experience developed my problem-solving skills, ensuring smooth and efficient service delivery.