Yevhen Kykhtenko
Summary
Target-driven Sales and Service Professional with 9+ years’ experience in automotive parts, customer service, and sales promotions. Skilled in handling telephone and electronic orders, building strong customer relationships, and meeting branch targets in high-paced environments. Proven track record in upselling, stock control, and coordinating timely deliveries. Confident communicator, adaptable, and quick to learn new systems including MAM/Allicat. Fully eligible to work in the UK and committed to delivering outstanding service.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Founder
YOUCAR (Independent Garage)
Kyiv, Ukraine
11.2017 - 12.2025
- Oversaw daily sales operations, including telephone sales, promotions, and parts sourcing.
- Increased customer retention by 30% through personalised service and follow-up calls.
- Managed marketing campaigns for seasonal product promotions.
Service Manager
OILER Service Group (7 Garages)
Kyiv , Ukraine
12.2019 - 03.2025
- Managed high-volume customer orders via telephone, email, and in-person, ensuring accurate parts identification and timely fulfilment.
- Achieved a 20% sales uplift through targeted upselling and product promotion campaigns.
- Built and maintained strong customer relationships, contributing to repeat business growth.
- Coordinated with distribution teams to ensure on-time delivery and resolve logistics issues.
- Managed stock levels, reduced shortages, and implemented efficient ordering processes.
Service Manager
DIAMOND CAR SERVICE
Stockholm , Sweden
10.2015 - 10.2017
- Handled customer orders, telephone enquiries, and upselling of additional services.
- Coordinated with delivery teams to ensure timely parts distribution.
- Monitored sales performance and worked towards meeting branch targets.
Education
Master’s & Bachelor’s - Banking and Regul
Vadym Hetman Kyiv National Economic University
Kyiv, Ukraine 09.2003 - 09.2008
Skills
- Telesales & Telephone Query Handling
- Customer Relationship Management
- Sales Promotions & Target Achievement
- Automotive Parts Sales & Identification (ETKA, OEM Catalogues, Autodata)
- Stock Management & Supplier Coordination
- Complaint Resolution & First Contact Fix
- CRM/DMS Systems (GarageHive, NetSuite, Excel, Bitrix24)
- Delivery Scheduling & Liaison with Distribution Teams
- Product Knowledge Development
- MAM/Allicat Familiarity (willing to train)
- Strong Attention to Detail & Organisational Skills
Certification
Successfully completed ESOL (English for Speakers of Other Languages) courses, achieving Levels 1, 2, and 3. Gained strong foundations in reading, writing, speaking, and listening, with a focus on practical communication for workplace and everyday situations. These certifications demonstrate consistent progress and commitment to improving professional English skills.
Languages
English
Upper intermediate (B2)
Ukrainian
Native
Russian
Fluent
Timeline
Service Manager
OILER Service Group (7 Garages)
12.2019 - 03.2025
Founder
YOUCAR (Independent Garage)
11.2017 - 12.2025
Service Manager
DIAMOND CAR SERVICE
10.2015 - 10.2017
Master’s & Bachelor’s - Banking and Regul
Vadym Hetman Kyiv National Economic University
09.2003 - 09.2008
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