YETUNDE PATRICIA EDOBOR
Rusholme,Lancashire
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
1
1
year of professional experience
1
1
Certificate
54
54
years of post-secondary education
Work History
Kiosk representative
F3 Manchester City Football Club
Manchester
01.2024 - Current
- Motivated customers to purchase products and suggested additional products.
- Greeted customers entering store and responded promptly to customer needs.
- Promoted customer loyalty scheme at checkout.
- Prepared invoices for customers with large orders or special sales types.
- Reduced customer wait times through optimised checkout processes.
- Delivered outstanding customer care with proactive sales and listening skills.
- Taking payments for products sold to customers
- Used POS register system to total values and complete card, or mobile payments.
- Checked customer ID when selling age-restricted items, following store policy.
General Support
Stint ( Pizza express)
Manchester
12.2023 - Current
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability
- Clear tables after the guests are done eating
- Wiped the tables and set it for the next guest
- Operated the dishwasher when necessary.
Waiting staff member
Indeedflex ( Kimpton Clocktower)
Manchester
12.2023 - 12.2023
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings
- Cleared, set and restocked tables for quick table turnaround
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Waiting staff member
TEES FOODS
Lagos
12.2022 - 09.2023
- Welcomed guests with a warm smile to create a friendly environment
- Took food and drinks orders
- Attended to both cash and card payments
- Ensured guests' satisfaction.
Education
Master of Science - Business Analytics
Manchester Metropolitan University
Manchester, United KingdomBachelor of Arts - English Language Education
University of Nigeria, Nsukka.
Enugu, NigeriaSkills
- Communication skills
- Great team player
- Keep things moving
- Taking orders
- Ensuring guests' satisfaction
- Moving and handling
- Persuasive selling
- Product expertise
- Customer service
- Target market analysis
- Team building
- Knowledge of Microsoft office
Certification
Food Safety Hygiene Level 1 & 2
Food Allergens
COSHH
Health and Safety Level 2
Fire Awareness
Manual Handling
Slips Trips Falls
Licensing England and Wales
Timeline
Kiosk representative
F3 Manchester City Football Club
01.2024 - Current
General Support
Stint ( Pizza express)
12.2023 - Current
Waiting staff member
Indeedflex ( Kimpton Clocktower)
12.2023 - 12.2023
Waiting staff member
TEES FOODS
12.2022 - 09.2023
Master of Science - Business Analytics
Manchester Metropolitan University
Bachelor of Arts - English Language Education
University of Nigeria, Nsukka.
Food Safety Hygiene Level 1 & 2
Food Allergens
COSHH
Health and Safety Level 2
Fire Awareness
Manual Handling
Slips Trips Falls
Licensing England and Wales
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