Yetunde Deborah Esan
Glasgow,Scotland
Summary
I am a solution-driven, hardworking individual with experience in care and homelessness, this has informed my understanding of dealing with vulnerable individuals, people living with physical disabilities, and challenging behaviors among the young and elderly. I appreciate the need to assist service users to enable them to feel safe and secure. I am self-motivated and enthusiastic about my job as I discharge my duties to the best quality standard. I always work with the codes and ethics in the organization while ensuring that service users' views are respected. Irrespective of the situation at work, I am usually cheerful, dedicated, and willing to learn to enhance my existing skills.
Overview
7
7
years of professional experience
1
1
Certification
Work history
PERSONAL ASSISTANT
ENABLE SCOTLAND
04.2025 - 05.2026
- Assist service users with healthy and organic meal preparation.
- Engage service users with daily activity by taken out to places they love and create great memory.
- Maintenance and update of service users’ special dietary requirements and preferences
- Assist in maintaining and updating medication and contacting the right physician to update service users’ prescriptions and medication.
- Ensure updated service users’ logbooks for meals and medications taken to ensure employee who takes over after shift does the right thing and follows up accordingly.
- Assist service users to eat healthily and clean up after meal.
- Assist with showering, bathing, brushing and proper clean up.
- Assist to dress, brush hair, and ensure service users are neatly dressed.
- Consistently check on service users to ensure they are in good for the day
- Provide administrative support for service users’ errands.
- Assist service users with the maintenance of personal hygiene while ensuring all necessary PPE is put on.
- Engage the service users with their daily activities.
- Provide care and support according to their individual care plan.
RELIEF SUPPORT WORKER
REAL LIFE OPTIONS
11.2023 - 04.2025
- Assist service users with healthy and organic meal preparation.
- Maintenance and update of service users’ special dietary requirements and preferences
- Assist in maintaining and updating medication and contacting the right physician to update service users’ prescriptions and medication.
- Ensure updated service users’ logbooks for meals and medications taken to ensure the employee who takes over after shift does the right thing and follows up accordingly.
- Assist service users to eat healthily and clean up after a meal.
- Assist with showering, bathing, brushing and proper clean up.
- Assist to dress, brush hair, and ensure service users are neatly dressed.
- Consistently check on service users to ensure they are in good for the day
- Provide administrative support for service users’ errands.
- Assist service users with the maintenance of personal hygiene while ensuring all necessary PPE is put on.
- Engage the service users with their daily activities.
- Provide care and support according to their individual care plan.
SUPPORT WORKER
FLORENCE STAFFING
07.2023 - 04.2025
- Assist service users with healthy and organic meal preparation.
- Maintenance and update of service users’ special dietary requirements and preferences
- Assist in maintaining and updating medication and contacting the right physician to update service users’ prescriptions and medication.
- Ensure updated service users’ logbooks for meals and medications taken to ensure the employee who takes over after shift does the right thing and follows up accordingly.
- Assist service users to eat healthily and clean up after a meal.
- Assist with showering, bathing, brushing and proper clean up.
- Assist to dress, brush hair, and ensure service users are neatly dressed.
- Consistently check on service users to ensure they are in good shape and position (sitting, laying and walking around).
- Provide administrative support for service users’ errands.
- Assist service users with the maintenance of personal hygiene while ensuring all necessary PPE is put on.
- I assist with mobility support and moving around.
- I feed service users who cannot feed on their own.
CARE PARTNER
PARKHOUSE MANOR CARE HOME
04.2023 - 11.2023
- I provide care and support according to their individual care plan.
- I provide personal care and hygiene by bathing, brushing their teeth, brushing their hair, and applying skincare.
- I assist with mobility support and moving around.
- I feed service users who cannot feed on their own.
- I engage service users, make them lively, and happy, and participate during activities and game time.
- Ensure updated service users’ logbooks for meals and medications taken to ensure the employee who takes over after shift does the right thing and follows up accordingly.
- Consistently check on service users to ensure they are in good shape and position (sitting, laying, and walking around).
- Assist service users with the maintenance of personal hygiene while ensuring all necessary PPE is put on.
- Assisted service users with housekeeping tasks when the need arises.
- Assisted in relaying important information to the nurse on duty about resident conditions.
CARE ASSISTANT
VICTORIA CARE HOME
04.2023 - 04.2023
- I provide care and support according to their individual care plan.
- I provide personal care and hygiene by bathing, brushing their teeth, brushing their hair, and applying skincare.
- I assist with mobility support and moving around.
- I feed service users who cannot feed on their own.
- I engage service users, make them lively, and happy, and participate during activities and game time.
- Ensure updated service users’ logbooks for meals and medications taken to ensure the employee who takes over after shift does the right thing and follows up accordingly.
- Consistently check on service users to ensure they are in good shape and position (sitting, laying, and walking around).
CARE SUPPORT WORKER
EXCELLENCE CARE - LAGOS, NIGERIA
Lagos
04.2022 - 10.2022
- Assist service users with healthy and organic meal preparation.
- Maintenance and update of service users’ special dietary requirements and preferences
- Assist in maintaining and updating medication and contacting the right physician to update service users’ prescriptions and medication.
- Ensure updated service users’ logbooks for meals and medications taken to ensure the employee who takes over after shift does the right thing and follows up accordingly.
- Assist service users to eat healthily and clean up after a meal.
- Assist with showering, bathing, brushing and proper clean up.
- Assist to dress, brush hair, and ensure service users are neatly dressed.
- Consistently check on service users to ensure they are in good shape and position (sitting, laying and walking around).
- Provide administrative support for service users’ errands.
- Assist service users with the maintenance of personal hygiene while ensuring all necessary PPE is put on.
Data Reporting Analyst
ITEX Integrated Services
01.2019 - 12.2021
- ITEX is a leading technology service provider specializing in payment solutions and transaction processing systems.
- Spearheaded the preparation of weekly and monthly departmental reports, enabling root cause analyses that reduced issue recurrence by 30%.
- Analysed terminal activity reports from NIBSS, leading to a 25% improvement in terminal allocation efficiency.
- Developed weekly support reports for banks, enhancing support staff allocation by 20% and contributing to a more targeted support roadmap.
- Actively collaborated with banks to resolve terminal issues, increasing terminal uptime by 35% and ensuring continuous service availability.
- Tracked and resolved terminal settlement issues, resulting in a 40% reduction in settlement delays.
- Successfully monitored and reactivated inactive terminals, boosting their usage rate by 50%.
- Analysed daily transactions on terminals, proposing solutions that led to a 20% reduction in transaction-related issues.
- Prepared detailed settlement reports for transactions at Shoprite retail markets, aiding in a 10% increase in transaction efficiency.
- Established KPIs for Field Support Officers at Shoprite retail markets, facilitating a comprehensive monthly performance tracking system that improved FSO effectiveness by 30%.
Education
MSC - Project Management
University of the West of Scotland
01.2023 - 1 2024
HND - Business Administration
Yaba College of Technology
01.2016 - 1 2018
Skills
- Excellent communication skills
- Great leadership skills
- Great knowledge of the use of technology(Ms word, Excel, Teams, Power BI)
- Excellent time management skills
- Great presentation skills
- Experienced team player
- Customer service skills
- Hospitality
- Advanced microsoft office
- Administrative efficiency
Certification
- FLORENCE ACADEMY TRAINING.
- Basic Life Support (BLS)
- Building Mental Health Resilience
- Fire Safety
- First Aid
- Food Hygiene
- Health, Safety and Welfare
- Infection Prevention and Control (Level 2)
- Information Governance
- Lone Worker Training
- Medication Administration
- Mental Capacity
- Manual Handling
- Safeguarding Adult & children
- Dementia Level 1&2 (Lauren care group)
References
References available upon request.
Timeline
PERSONAL ASSISTANT
ENABLE SCOTLAND
04.2025 - 05.2026
RELIEF SUPPORT WORKER
REAL LIFE OPTIONS
11.2023 - 04.2025
SUPPORT WORKER
FLORENCE STAFFING
07.2023 - 04.2025
CARE PARTNER
PARKHOUSE MANOR CARE HOME
04.2023 - 11.2023
CARE ASSISTANT
VICTORIA CARE HOME
04.2023 - 04.2023
MSC - Project Management
University of the West of Scotland
01.2023 - 1 2024
CARE SUPPORT WORKER
EXCELLENCE CARE - LAGOS, NIGERIA
04.2022 - 10.2022
Data Reporting Analyst
ITEX Integrated Services
01.2019 - 12.2021
HND - Business Administration
Yaba College of Technology
01.2016 - 1 2018