Summary
Overview
Work History
Education
Timeline
Generic

Yemi Soile

Victoria Dock,London

Summary

I am a highly resourceful, flexible, innovative, and enthusiastic individual, who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organising a wide range of administrative activities. Well organised and an excellent team player with proven ability to work proactively in a complex and busy office environment.

Overview

9
9
years of professional experience

Work History

Administrator

Lewisham & Greenwich NHS Trust
07.2025 - 08.2025
  • Accurately entering and updating patient information in electronic health records system RIO, ensuring data integrity and confidentiality.
  • Coordinating appointments for patients with clinicians, both for initial assessments and follow-up consultations, using various methods like phone, letter, and email.
  • Acting as first point of contact for patients, relatives, and other healthcare professionals, managing incoming and outgoing calls, messages, and correspondence.
  • Processing referrals from GPs, consultants, patients and other health professionals.
  • Generate reports from the database, prepare letters, and other team documents as needed.
  • Supporting the team by booking meeting rooms and ensuring the smooth functioning of the office by organizing files, managing supplies, and maintaining equipment.

Cancer support worker - Part time

Lewisham & Greenwich NHS Trust
10.2024 - 06.2025
  • First point of contact for patients, relatives/carers and all staff groups accessing the service. Both face to face and via telephone.
  • Conducting health reviews with patients to ensure any physical, emotional, eating and general wellbeing concerns are flagged and triaged to the appropriate team for prompt support.
  • Adhering to the Service Operational Policy so that patient/user calls are triaged and dealt with in a timely and appropriate manner by identifying the need, providing information/signposting and onward referral to the relevant staff and or service.
  • Liaising with departments involved in providing care and core services to ensure that survivorship targets are met.
  • Acting as the key support for the stratified cancer patients; tracking patients follow up pathway and ensuring timely and accurate collection of data.
  • Collecting data relating to the personalised cancer care and preparing reports to the Project Manager.
  • Booking all patients appropriately on to the database/Somerset Cancer Registry.
  • Producing reports and undertaking audits as required.
  • Ensuring continuous learning of the local Trust patient administration and cancer registry systems (i.e. iCare, Somerset, Remote Monitoring System).

Administrator

Lewisham & Greenwich NHS Trust
08.2024
  • Using Icare to book pre-assessment and surgical appointments for Adult and paediatric patients on emergency waiting list.
  • Providing comprehensive administrative support to the department.
  • Answering telephone enquiries effectively, taking and relaying messages in a polite and helpful manner.
  • Managing patient contacts sensitively and with regards to confidentiality.
  • Inputting accurate data entry and updating patient records and details on Icare.
  • Taking all outgoing patient letters to the post on behalf of the department.
  • Scanning and uploading documents to patient records.

Administrator

Lewisham & Greenwich NHS Trust
10.2023 - 07.2024
  • Using Icare and Rio systems to book, rebook and cancel patient appointments, talking on the phone with patients and making sure that appointment slots are filled.
  • Taking meeting minutes and distributing appropriately.
  • Organising, diary management and appointment booking.
  • Providing a first point of contact, answering all telephone enquiries effectively, taking and relaying messages in a polite and helpful manner and using own judgement to establish the priority of issues and taking action as appropriate.
  • Managing patient contacts sensitively and with regard to confidentiality.
  • Liaising with nurses, doctors and other members of the multidisciplinary team including inpatient and outpatient teams, to provide a quality service for the patients.
  • Liaising with community teams and GPs as instructed by the respiratory nursing team.
  • Scanning and uploading documents to patient records.
  • Flexible and responsive to the needs of the team and its evolving workload.
  • Keeping Asthma and COPD audits up to date and uploading information when required.
  • Providing efficient project management support and assisting in the creation of project plans, implementation of projects, coordination of project tasks, setting up meetings with stakeholders, schedules, drafting invoices, budgets and estimates.
  • Facilitating, supporting and undertaking project kick-off sessions.
  • Producing technical & planning update reports.
  • Following up with clients to understand their needs, taking minutes during project meetings and analysing statistical data.
  • Assisting in data collection, development and analysis to enable proper decision making and goal setting.
  • Assisting in the development and implementation of action plans to enable proper time, resource and process management.
  • Working efficiently in collaboration with my team and project manager to provide useful statistical information.
  • Work with clients to identify their needs and organise them into actionable steps, whilst identifying their budget requirements.
  • Supporting my team with general administrative and clerical duties when needed.

Project Assistant

Bezaleel Solutions Ltd
04.2023 - 10.2023
  • Providing efficient project management support and assisting in the creation of project plans, implementation of projects, coordination of project tasks, setting up meetings with stakeholders, schedules, drafting invoices, budgets and estimates.
  • Facilitating, supporting and undertaking project kick-off sessions.
  • Producing technical & planning update reports.
  • Following up with clients to understand their needs, taking minutes during project meetings and analysing statistical data.
  • Assisting in data collection, development and analysis to enable proper decision making and goal setting.
  • Assisting in the development and implementation of action plans to enable proper time, resource and process management.
  • Work with clients to identify their needs and organise them into actionable steps, whilst identifying their budget requirements.
  • Supporting my team with general administrative and clerical duties when needed.

Administrator

Lewisham & Greenwich NHS Trust
04.2022 - 04.2023
  • Processing referrals for the Lewisham Stop Smoking Service team following protocols in a timely manner liaising with the referring teams.
  • Taking minutes for the Stop Smoking team meetings and transcribing in appropriate format and distributing agendas and papers.
  • Dealing appropriately with all phone referrals and enquiries.
  • Advising clients and their family on the various Nicotine Replacement Therapies the Lewisham Stop Smoking service offers and how to use them.
  • Coordinating the collection and payment of all invoices generated by pharmacies that supply the Lewisham stop smoking service clients with Nicotine Replacement Therapies.
  • Managing the diaries of Stop Smoking advisors and booking appointments for them.
  • Ordering, managing and distributing medications to support clinical interventions.
  • Creating, populating, maintaining and developing of all databases, spreadsheets and systems required by the Lewisham Stop Smoking Service Team.
  • Providing information to Management in a timely and reliable manner.
  • Creation of new client forms and ordering of stationary for the team.
  • Managing all incoming mails and using my initiative as to route it to the appropriate team member.
  • Participating in the development of the Lewisham Stop Smoking Service.
  • Updating information on relevant IT systems.
  • Arranging meetings, taking messages and facilitating communication across Lewisham Hospital and Queen Elizabeth Hospital.
  • Helping with training new staff in the use of the IT systems and all local databases.
  • General administrative support work like filing, photocopying, and printing of relevant documents.
  • Planning and organising the Lewisham Stop Smoking team Christmas lunch event.

Call Centre Administrator

Lewisham & Greenwich NHS Trust
10.2019 - 04.2022
  • Providing efficient secretarial and administrative service to a team of District nurses, health care professionals, patients and their families.
  • Making and receiving high volume of telephone calls in a professional manner and routing enquiries to the appropriate individuals and teams in a timely manner.
  • Processing referrals for the team and uploading it to RIO in a timely manner.
  • Using RIO to deliver effective patient management and administrative duties. For example, recording, monitoring, and registering patients. Also, using RIO to discharge and make patient referrals.
  • Assisting and supporting District Nurses in maintaining patient records and updating information as appropriate on RIO.
  • Supporting the Lewisham Adult social services team (GATEWAY) by providing them with important information and data needed for the smooth running of their service.
  • General office duties like scanning, Printing and photocopying of papers required by the District Nursing team.
  • Working efficiently in collaboration with my team and line manager to provide useful statistical information required by the Trust.

Team Administrator

Lewisham & Greenwich NHS Trust
04.2016 - 10.2019
  • Providing efficient secretarial and administrative service to consultants and senior nursing team, accurately producing patient-related correspondence reports/discharges of a sensitive and complex nature, using appropriate software and within specific time-scales.
  • First point of contact and a focal point for the highly professional teams of dietitians, Nurses and Speech therapists, using my excellent communication and liaison skills to deal with enquiries by email and telephone.
  • Liaising with Consultants, managers, doctors, nursing staff, administrative staff, GPs, patients and their relatives.
  • Arranging, attending and taking notes for department/divisional meetings.
  • Providing diary management for the Adult dietetic teams & Children’s services.
  • Organising Discharge Planning meetings with multi-disciplinary agencies for the discharge of patients in the community.
  • Managing and updating the spreadsheets and databases used by the service.

Education

IAM Level 4 Diploma - Administrative Management

Anderson Ross Business School
01.2011

BA (Hons) - Politics and Business

University of Greenwich
01.2008

Timeline

Administrator

Lewisham & Greenwich NHS Trust
07.2025 - 08.2025

Cancer support worker - Part time

Lewisham & Greenwich NHS Trust
10.2024 - 06.2025

Administrator

Lewisham & Greenwich NHS Trust
08.2024

Administrator

Lewisham & Greenwich NHS Trust
10.2023 - 07.2024

Project Assistant

Bezaleel Solutions Ltd
04.2023 - 10.2023

Administrator

Lewisham & Greenwich NHS Trust
04.2022 - 04.2023

Call Centre Administrator

Lewisham & Greenwich NHS Trust
10.2019 - 04.2022

Team Administrator

Lewisham & Greenwich NHS Trust
04.2016 - 10.2019

IAM Level 4 Diploma - Administrative Management

Anderson Ross Business School

BA (Hons) - Politics and Business

University of Greenwich

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Yemi Soile