Yaswanth Singamsetty
Edinburgh
Summary
A gregarious passenger assistant with a reputation for making passengers feel safe and welcome. competent at handling passenger needs and ensuring everything runs smoothly, which helps increase customer satisfaction. Recognised for maintaining a calm and professional demeanor in challenging situations, thereby enhancing the overall travel experience and safety.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Passenger Assistant
OCS Group
Edinburgh
2024.06 - 2026.02
- Guided over 400 passengers daily, ensuring a seamless travel experience.
- Engaged with over 1000 customers weekly, enhancing satisfaction and loyalty.
Trading Assistant
Sainsbury’s
Edinburgh
2024.03 - 2024.05
- Managed stock inventory and ensured accurate product placement on the sales floor.
- Provided customer support and assisted with product inquiries.
Customer Service Executive
NoBroker.com
Bangalore
2023.09 - 2023.12
- Contacted former clients and generated revenue for platform services.
- Managed inbound and outbound calls to resolve customer queries.
Customer Service Executive
Tata Consultancy Services
2023.01 - 2023.08
- Collaborated with the verification team to verify client documents.
- Led customer engagement activities to ensure high service standards.
Sales Representative
Sowjanya Silks
Kadapa
2019.11 - 2022.08
- Drove product sales and optimized resource utilization.
- Focused on achieving high customer satisfaction.
Education
Master of Science - Business Management
Edinburgh Napier University
Edinburgh, UK 2024.01 - 2025.07
Bachelor of Business Administration - Business Management
Sri Hari Degree College
India 2019.06 - 2022.08
Skills
- Research methods and data collection
- Immediate response to incidents
- Check-In procedure familiarity
- Multicultural sensitivity
- Foreign language proficiency
- Strong time management
- Mobility assistance
- Business tools: MS Office Suite and Tally ERP-9
- Business case analysis and process optimisation
- Cross-cultural communication
- Team coordination and project planning
Languages
English (Fluent)
Upper intermediate (B2)
Telugu (Native)
Proficient (C2)
Hindi (Proficient)
Proficient (C2)
Professional Development
- Regular engagement with business technologies and management techniques.
- Following trends in the UK retail and sales sector.
- Active participation in business management workshops.
Additional information
- Interests: Business Case Analysis, Photography, Creative Writing.
- Achievements: State-level Traffic Management Quiz Competition Winner
- Skills Development: Continuous learning through business case studies
Timeline
Passenger Assistant
OCS Group
2024.06 - 2026.02
Trading Assistant
Sainsbury’s
2024.03 - 2024.05
Master of Science - Business Management
Edinburgh Napier University
2024.01 - 2025.07
Customer Service Executive
NoBroker.com
2023.09 - 2023.12
Customer Service Executive
Tata Consultancy Services
2023.01 - 2023.08
Sales Representative
Sowjanya Silks
2019.11 - 2022.08
Bachelor of Business Administration - Business Management
Sri Hari Degree College
2019.06 - 2022.08