Lisa Peck

Passenger Assistant for Special Needs Children, As a passenger assistant, I play a vital role transporting children with special educational needs, to and from school, providing support and assistance, also to ensure safety and comfort throughout their journey, and help with any inquiries or concerns that may arise.

• Booking in of stock, dealing with all queries relating to deliveries, liaising with procurement & goods in team to clear up any discrepancies of all delivered stock.
• Transferring of stock to relevant warehouses on AX system.
• Stock counts carried out on a daily basis, with corrections updated in AX system.
• Updating system stock of Damaged items.
• Unpicking of customer orders with sold out items, updating stock & reprinting orders.
• Dealing with any accounts queries to resolve booking in issues.
• Evaluated supplier performance regularly to maintain quality standards across all product lines.

• Using IFS ERP system, picking all Mailorder customers orders on a daily basis & compiling orders for the warehouse team to collate & dispatch.
• Closing down of Works orders to receive stock into the system & confirming orders once despatched.
• Booking in of deliveries from suppliers, dealing with queries.
• Filing of all delivery notes & Works orders.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Working within the clothing department, completing multiple tasks.
• Working on customer service desk, dealing with returns, exchanges, complaints & all other queries.
• Accomplished store cleanliness by routinely tidying displays and shelves.
• Performed regular price checks for accurate labelling on shop floor.
• Operated cash registers with accuracy, processed cash and card transactions.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Assisted customers in locating specific items to boost satisfaction.
• Processed returned or exchanged items and provided refunds to customers.
• Organised displays to promote inventory and encourage customer purchases.

• Collating and packing of Retail & Mailorder orders.
• Producing packets using a sealing machine.
• Stock counting of all inventory.
• Supervising over the machine area, ensuring work carried out to the correct standards.
• Picking of Mailorder orders on the Mailbrain system.