YASMINE SHREBATI

• Conduct end to end recruitment within the Accounting & Finance markets, specialising within the Payroll industry
• Collaborated with hiring managers to define role requirements and expectations.
• Optimise CRM & ATS including but not limited to: Bullhorn, LinkedIn Recruiter, Sourcebreaker and others.
• Analysed recruitment metrics to enhance process efficiency and effectiveness.
• Managed communication between hiring managers, candidates, HR team members, vendors and suppliers during the entire recruitment cycle.
• Created job postings, sourced resumes, screened applicants and coordinated interviews.
• Negotiated competitive compensation packages on behalf of candidates, ensuring mutually beneficial outcomes for both parties involved.

• Managed bulk recruitment delivery, overseeing assessment centres for group interviews and offers.
• Delivered weekly workforce planning with operations leadership teams for resourcing alignment.
• Delivered psychometric testing while briefing hiring managers on candidate results.
• Attended & presented monthly workforce meetings with the state General Manager to review priorities.
• Managed and ran weekly workforce planning meetings with branch and team managers.
• Streamlined assessment centre day processes to match national onboarding days.
• Managed applicant workflows using iCIMS ATS, LinkedIn First Advantage, and X-Ref.
• Facilitated induction programmes to support new employee culture and standards.
• Delivered timely candidate feedback to improve experience through the recruitment journey.
• Tracked long-term recruitment metrics, including time to hire and hire quality.

• Conduct end to end recruitment, specialising within the Accounting & Finance markets
• Developed recruitment strategies to attract top talent in competitive markets.
• Conduct phone screening & interviews to assess candidate qualifications and cultural fit.
• Collaborate with hiring managers to define job requirements and expectations.
• Utilised applicant tracking systems (JobAdder, Quill, Seek Talent, LinkedIn Recruiter) to streamline recruitment processes.
• Post vacancies on job boards, media and alternate sourcing channels to attract diverse talent pool.
• Negotiated employment offers with selected candidates.
• Coordinated interviews between hiring managers and prospective employees.
• Participated in team meetings to discuss current recruitment initiatives.
• Develop and maintain relationships with hiring managers to understand their talent needs.

• Conduct end to end recruitment within the Accounting & Finance markets, specialising within the Payroll industry
• Collaborated with hiring managers to define role requirements and expectations.
• Optimise CRM & ATS including but not limited to: Bullhorn, LinkedIn Recruiter, Source breaker and others.
• Analysed recruitment metrics to enhance process efficiency and effectiveness.
• Managed communication between hiring managers, candidates, HR team members, vendors and suppliers during the entire recruitment cycle.
• Created job postings, sourced resumes, screened applicants and coordinated interviews.
• Negotiated competitive compensation packages on behalf of candidates, ensuring mutually beneficial outcomes for both parties involved.

Key Achievements:

• Co-Founder of the C&I payroll podcast
• Brought in 3 new clients to the business

• Utilising technology to source the best talent in the market including: LinkedIn Recruiter, Seek Talent, Bullhorn, Social-media, Referrals etc.
• Operate within the Senior Finance recruitment market: recruiting for C-Suite, Head of Finance, Financial Controller etc.
• Manage end-to-end recruitment delivery for a variety of clients within industries including but not limited to: Healthcare, Retail, FMCG, Entertainment, Sport, Education, Utilities, Government, Public Sectors etc.
• Plan, arrange and execute Senior Finance networking events: sourcing locations, topics of conversation, guest list, guest speaker etc.
• Manage and recruit up to 10-18 positions at a single time with a number of clients/stakeholders.
• Led company marketing days across all divisions of the organisation.
• Confidently cold call to build rapport with prospective clients & candidates.
• Posting job adverts on Seek, LinkedIn, Company Website and more.
• Attending and hosting several networking events.
• Conducting interview processes including: phone screening, initial interviews (in person/virtual) & final round interviews.
• Completing reference checks along with any additional legal checks including but not limited to: Police Checks, NDIS Workers Checks, Working with Children's Checks etc.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Maintaining high levels of administration through the CRM Bullhorn.
• Analysed problematic areas to provide recommendations and solutions.
• Building and creating talent pools.
• Managed multiple deadlines across several businesses to meet the dynamic needs of multiple clients.

Key Achievements:

• 3 Promotions under 3 years of employment.
• Achieved $80K monthly billings within the first 6 months.
• Achieved the highest billing month of the business of $97K.
• Awarded top 3 biggest billers for the financial year of 21/22.
• Awarded top 5 biggest billers for the financial year of 22/23.
• Achieved the $100K club four times.
• Hosted Senior Finance networking event
• RCSA 2024 Rising Star Top 5 Finalist across Australia and New Zealand.

• Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
• Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
• Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
• Improved lead generation by researching potential clients and market trends for targeted prospecting efforts.
• Creating and submitting client expression of Interest forms to the vendors.
• Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.

Co-led the establishment of the outbound call centre team.

• Spearheaded the recruitment process for the call centre with duties including but not limited to: Job post, phone screening, coordinating in person/virtual interviews, negotiating offers and reference checking. Grew the team to 7 people within my tenure.
• Key Achievements:

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Conducting daily Visual Merchandise Management.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Helped customers locate products and checked store system for merchandise at other sites.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Generating daily and weekly reports for corporate staff & owner.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Assisted customers with prompt and polite support in-person and via telephone.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Boosted store revenue through upselling and cross-selling techniques.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Investigated and resolved customer enquiries and complaints quickly.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems (Avaya & Protect) for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Provide management training for prospective shift supervisors including: Food safety practices, good people practice etc.
• Hosting training workshops for employees across 4 stores/restaurants ranging from 15 - 30 staff at a time.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Ensure all course work/book work is been submitted accurately and efficiently to McDonald's head office.