Yasmin Miller
Glossop,Derbyshire
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
9 Years of experience within the hospitality industry.
Overview
6
6
years of professional experience
Work history
Duty manager
The Oakwood
Glossop, Derbyshire
10.2019 - Current
- Demonstrated knowledge of drink recipes for improved customer experience.
- Provided excellent service to customers, resulting in repeat business.
- Implemented new cocktail recipes by researching current trends in the industry.
- Created an inviting atmosphere through friendly interaction with customers.
- Managed bar operations to maintain efficiency.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
Bartender
Apollo Club
Malia, Crete
07.2019 - 09.2019
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Front of house team member
The Stand Off Irish Bar
Exeter, Devon
10.2018 - 09.2019
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
Education
GCSEs -
Dawlish Community College
Dawlish, Devon 09/2012 - 06/2017
Skills
- Staff management
- Customer service excellence
- Facility maintenance oversight
- Team leadership and motivation
- Conflict resolution techniques
- Stock control management
- Alcohol licensing knowledge
- Menu development capabilities
- First aid certified
- Stock management
Timeline
Duty manager
The Oakwood
10.2019 - Current
Bartender
Apollo Club
07.2019 - 09.2019
Front of house team member
The Stand Off Irish Bar
10.2018 - 09.2019
GCSEs -
Dawlish Community College
09/2012 - 06/2017