Summary
Overview
Work history
Education
Skills
Timeline
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Yasmin Miller

Glossop,Derbyshire

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

9 Years of experience within the hospitality industry.

Overview

6
6
years of professional experience

Work history

Duty manager

The Oakwood
Glossop, Derbyshire
10.2019 - Current
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Provided excellent service to customers, resulting in repeat business.
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Managed bar operations to maintain efficiency.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Ensured customer satisfaction with prompt problem resolution.

Bartender

Apollo Club
Malia, Crete
07.2019 - 09.2019
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Recommended drinks to customers, increasing overall sales.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.

Front of house team member

The Stand Off Irish Bar
Exeter, Devon
10.2018 - 09.2019
  • Maintained high standards of customer service during peak times.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Assisted guests with queries or requests for optimal guest experience.

Education

GCSEs -

Dawlish Community College
Dawlish, Devon
09/2012 - 06/2017

Skills

  • Staff management
  • Customer service excellence
  • Facility maintenance oversight
  • Team leadership and motivation
  • Conflict resolution techniques
  • Stock control management
  • Alcohol licensing knowledge
  • Menu development capabilities
  • First aid certified
  • Stock management

Timeline

Duty manager

The Oakwood
10.2019 - Current

Bartender

Apollo Club
07.2019 - 09.2019

Front of house team member

The Stand Off Irish Bar
10.2018 - 09.2019

GCSEs -

Dawlish Community College
09/2012 - 06/2017

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Yasmin Miller