Yasmin Dowling
Bronte,Waverly
Summary
Highly motivated and dynamic self-starter with four years of experience in a variety of workplaces whilst studying at a Russell Group University. Versatile and goal-driven, I am comfortable working both alone and in a team. Experienced Receptionist and F&B Assistant for the prestigious Audley Group, adept in leading staff meetings, enhancing customer relations, and improving operational efficiency. Proven ability to manage multiple tasks efficiently and collaborate within team settings. At university, I conducted comprehensive qualitative research and am skilled in data analysis, literature reviews, and report writing as I consistently delivered great, complex work. Skilled in multitasking, prioritisation, and clear communication, with proficiency in Microsoft Office and data entry accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Marketing Assistant and Administration Officer
Complete Corporate Wellness
Sydney
05.2026 - Current
- Drove a customer increase of 12% through A/B testing and conversion rate optimisation (involved updating the AI system to create more curated responses).
- Directed marketing and engagement campaigns to increase brand awareness, and curated content strategies across social channels to improve the overall engagement rate by 20%.
- Conducted market segmentation to tailor messaging for key demographics (split between responsive/unresponsive, location, age, and culture).
- Contributed to cross-functional collaboration between events teams, influencers, vendors, and sales and marketing teams.
- Helped to organise wellness and activation events.
Market Research and Business Development Intern
Centerprise, Inc.
03.2026 - 05.2026
- Researched up-and-coming financial instruments, tokenisation, and current exchange practices. Interpreted and summarised this research to inform the development of business strategy documents, derive actionable insights, highlight growth opportunities, and identify potential clients.
- Developed compelling pitches for prospective clients (up-and-coming financial exchanges and other fintech companies), showcasing the company's services. This led to work with a new exchange.
- Created detailed reports on business development activities and outcomes for management review, leading to an increased work output of 5% (from the developers).
- Conducted detailed market research to inform business decisions and strategic direction, analysing market trends, competitor activities, and identifying opportunities for business expansion.
- Created promotional material for business development purposes and personalised websites for members of staff.
Office Coordinator
Audley Group
Royal Tunbridge Wells, Kent
06.2023 - 04.2026
- Voted the 2025 'People's Choice Employee of the Year' for my exceptional service.
- In charge of the Willicombe Park Branch's 2026 KPIs and action plan, outlining scopes, timelines, and resources to allow for smooth execution.
- Experienced in crisis communication; my most recent work occurred during the South East Water crisis.
- Plan, organise, and host events for residents, club members, and people from the local community, interacting with external vendors that wish to work at our larger events.
- Facilitate regular team meetings, encouraging collaborative problem-solving. I further evaluate team performance and provide constructive feedback to improve daily goal achievements.
- I create promotional materials for the company, copywrite and edit official documents, and am adept at video editing.
- Assist customers with property inquiries and sales, offering detailed advice and tailored tours to meet their needs.
- Meet goals surrounding client acquisition for our wellness club.
- Work with multiple scheduling systems and office software programmes, improving relations with the customer base by enhancing efficiency.
- I cater to those with dementia and physical disabilities, and I am a certified first aider, pool responder, company fire marshal, and pool tester.
Education
Bachelor's - Comparative literature
University College London
London, Greater London04.2025
Skills
- Literature review proficiency
- Academic research
- Bilingual communication (Spanish and Japanese)
- Project management
- Leadership
- Team development
- Data analysis
- Customer relations
- Multitasking and prioritization
- Clear communication
- File maintenance
- Data entry accuracy
- IT skills
- Event planning
- Conflict resolution
- Interpersonal communication
- Microsoft Excel proficiency
- Record keeping
- Office administration
- Microsoft Office suite
- Communication and presentation skills
- Public relations management
- Team leadership strategies
- Content creation and marketing
- Social media advertising strategies
- Customer engagement
Certification
- Microsoft's Introduction to Public Relations
- Microsoft's Public Relations and Communications Associate
- Microsoft's Media Relations and Crisis Management
- Microsoft's Marketing, Communication, and PR
- Microsoft's Content Development and Management
- Meta's Introduction to Data Analytics
- Meta's Statistics Foundations
- Meta's Marketing Science Certification Prep
- Meta's Marketing Analytics Foundation
- Pool testing, Present, Testing the pH and chlorine levels in pools.
- Driving Licence, 2023-08-01 to 2033-08-01, Manual driving licence.
- First Aid Certification, 2024-08-01 to 2027-08-01, First aid certification focussing on bleeds, broken bones, burns and defibrillator training.
Languages
Spanish
Advanced
C1
Japanese
Intermediate
B1
Hobbies and interests
- Reading: builds analytical thinking, and comprehension, delving into diverse perspectives..
- Learning: fosters curiosity and adaptability.
- Sports: discipline, and leadership.
- Art: project management, creativity, and innovation.
Hobbies and interests
- I am an avid reader and writer, and am currently contributing to zines and my own blog.
- A keen gym-goer and sports enthusiast.
- Interested in academia, constantly educating myself in topics like politics, languages and the arts.
Timeline
Marketing Assistant and Administration Officer
Complete Corporate Wellness
05.2026 - Current
Market Research and Business Development Intern
Centerprise, Inc.
03.2026 - 05.2026
Office Coordinator
Audley Group
06.2023 - 04.2026
Bachelor's - Comparative literature
University College London