Yasin Nakhuda
Preston,Lancashire
Summary
Highly motivated and resilient professional with extensive leadership experience and a strong focus on customer service. Demonstrates exceptional organisational skills, computer proficiency, and effective communication abilities. Adept at multitasking, problem-solving, and team building, with a keen attention to detail and a customer-focused approach. Committed to continuous self-improvement and punctuality, aiming to leverage these skills in a dynamic work environment.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work history
Atos
.
Preston, Lancashire
01.2024 - 08.2024
- Provided clear and accurate information to customers regarding eligibility for the Tax-Free Childcare scheme.
- Assessed customer situations to determine eligibility based on government guidelines and personal circumstances.
- Delivered excellent customer service by addressing inquiries, offering tailored advice, and guiding customers through the application process.
- Maintained up-to-date knowledge of the Tax-Free Childcare scheme and its requirements to ensure accurate assistance.
- Managed high volumes of calls and emails, ensuring all customer queries were resolved efficiently and professionally.
- Collaborated with team members and supervisors to improve customer experience and operational efficiency.
- Ensured confidentiality and compliance with data protection regulations when handling sensitive customer information.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Lakeland
.
Preston, Lancashire
08.2023 - 01.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
Operator
ACE Ringway Taxi Office
Preston
01.2022 - 08.2023
- Current role as an operator with excellent organisational skills
- Responsible for making sure drivers are in the correct place and on time for their bookings
- Prioritising jobs accordingly eg: If there are any delays then this may include reshuffling bookings around to other designated drivers to make sure all customers are provided with the highest quality of service
- Working individually and using own initiative regarding any bookings during the day
- Working under pressure and being efficient to make decisions effectively to ensure we get all bookings right for the customer
- Building professional relationships and maintaining client confidentiality and ensuring the customer receives a high quality experience
- I have gained clerical experience in taking bookings, making amendments to customer bookings on a regular basis
- Using a lot of literacy and numeracy skills for everything to be done accurately
Food Service assistant
Fat Twins
Preston
01.2022 - 12.2022
- Taking orders, learning the value of procedures and working efficiently
- Teamwork and management, having the opportunity to develop leadership experience and working effectively as part of a team
- Multi-tasking and working in a fast-paced environment, to be able to work to specified standards of service
- Attention to detail, being an active listener and having a positive attitude at all times
Education
GCSE - Maths, English Language, English Literature, Combined Science, BTEC Media
Eden Boys School
Preston, Lancashire 01.2015 - 01.2020
BTEC - Applied Science, Information Technology
Cardinal Newman College
Preston, Lancashire 01.2020 - 12.2024
Skills
- Leadership experience
- Organisation
- Computer Proficiency
- Communication
- Customer Service
- Multitasking
- Problem Solving
- Resilience
- Attention to detail
- Motivated
- Empathy
- Self motivation
- Punctuality
- Team building
- Communication skills
- Customer-focused
- Leadership
Personal Information
- Date of birth: 07/07/04
- Gender: Male
- Nationality: British
Affiliations
- football
- gaming
- sports
Timeline
Atos
.
01.2024 - 08.2024
Lakeland
.
08.2023 - 01.2024
Operator
ACE Ringway Taxi Office
01.2022 - 08.2023
Food Service assistant
Fat Twins
01.2022 - 12.2022
BTEC - Applied Science, Information Technology
Cardinal Newman College
01.2020 - 12.2024
GCSE - Maths, English Language, English Literature, Combined Science, BTEC Media
Eden Boys School
01.2015 - 01.2020
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