Yash Oza
London
Summary
Resourceful IT professional specialising in helpdesk processes and incident management, with a focus on Windows 11 and Microsoft 365 support. Expertise in device management via Intune, AV collaboration, and networking. Implements strong security hygiene practices, including MFA and Conditional Access. Experienced in ITIL framework and PowerShell scripting, alongside hardware provisioning and identity management to enhance organisational efficiency and security.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Helpdesk engineer
Adit Microsys Pvt Ltd
2023.12 - 2025.03
- Helped reduce new-hire device readiness time by 30% through use of Intune Autopilot profiles and configuration policies.
- Facilitated deployment and imaging of over 150 Windows 11 laptops and workstations to enhance user readiness.
- Supported management of user accounts and access via Microsoft Entra.
- Ensured accuracy of asset and user records to support efficient IT operations.
- Promoted cybersecurity hygiene by implementing MFA and conducting phishing checks.
- Contributed to IT projects, including hardware refreshes, migrations, and security improvements.
Education
Master of Science - Cyber security
London Metropolitan University
London, England 2025.09 -
Bachelor of Science - Information Technology
L.J. University
India 2019.06 - 2023.05
Skills
- Helpdesk processes
- Incident management
- Windows 11 support
- Microsoft 365 suite
- Device management: Intune
- AV collaboration support
- Networking fundamentals
- Security Hygiene: MFA, phishing awareness; Conditional Access & PIM
- ITIL framework implementations
- Scripting: PowerShell (fundamentals)
- Hardware: provisioning, imaging, repairs (laptops)
- Identity management
Certification
Microsoft Security Essentials Professional Certificate
ITIL Foundation 4
Timeline
Master of Science - Cyber security
London Metropolitan University
2025.09 -
Helpdesk engineer
Adit Microsys Pvt Ltd
2023.12 - 2025.03
Bachelor of Science - Information Technology
L.J. University
2019.06 - 2023.05