Peter Cull

• Provided 1st and 2nd line technical support to customers remotely and onsite.
• Utilised helpdesk systems to manage cases, resolve issues and install new equipment.
• Escalated high-level service calls to third line where necessary.
• Supported customers desktops, servers, networks, applications and Microsoft 365.
• Updated applications with support from software vendors.
• Onsite work included server preventative maintenance, desktop setup and OS upgrades.
• Installed windows servers and configured roles including active directory, DNS/DHCP, Hyper-V and file/print.
• Managed virtualisation - mainly Hyper-v but also VMWare.
• Managed Crypto-virus recovery.
• Draytek router setup and maintenance.
• Moved customers from on-prem to Microsoft 365.
• Broadband troubleshooting.
• Watchguard filewall manangement.
• Management of VOIP and onsite telephone systems.

• Worked on the IT Helpdesk supporting customers remotely and on-site. Similar work to BDR Group role but less diverse and less on-site work.

Provided on-site application support to a number of high end clients including Vinci Facilities, Bouygues Energies & Services and St Geogre's NHS Trust. Work included:

• Application upgrades
• Application configuration and customisation
• Crystal Reports writing

Managed IT infrastructure comprising Windows Server 2008, Windows 7, LAN/WAN. Provided IT support at the HSEBS London head office and at remote construction sites.

Managed the IT department supporting 5 offices and 160 employees. Installed and supported the IT infrastructure including Windows Server 2003/2008, LAN/WAN, workstations, active directory and Exchange. Managed the group’s phone systems, mobile phone contract and building access control system. Supported applications including Sage Accounts, Sage Payroll, Concept SQL, ContractMaster (Estimation) and AutoCAD.