Yaseen Zahid Anwar
Leicester,Leicestershire
Summary
Dedicated professional with a strong foundation in customer service orientation and emotional intelligence, adept at managing multiple tasks efficiently. Demonstrates exceptional patience and composure, ensuring seamless appointment scheduling and client event planning. Proficient in MS Office, bookkeeping, and data analysis, with a keen eye for detail and good judgement. Committed to enhancing organizational efficiency through effective time-management skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Receptionist at KFC
Haider Maroof
Abbottabad, Pakistan
08.2022 - 09.2022
- Managed petty cash and ensured accurate records.
- Resolved customer service and administrative issues.
- Scheduled and updated appointments using Booker software.
- Monitored metrics with spreadsheets and maintained confidentiality.
- Prepared meeting rooms and supported high-demand operations.
- Tracked complaints, conducted research, and solved problems.
- Utilized Microsoft Office and Google Workspace for tasks.
- Maintained a clean driving record and reliable transportation.
WORK EXPEREINCE IN ITALIAN MALL
Mussarat Shaheen
Abbottabad, Pakistan
01.2023 - 06.2023
- Carried out-to-day duties accurately and efficiently
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Consistently, arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Applied critical thinking to analyze problems, a evaluate solutions, and select the best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Certificate of Higher Education - Pre-Engineering
Army Public School and College
Abbottabad/Pakistan 06.2022 - 05.2024
GCSEs - Sciences
Army Public School and College
Abbottabad 04.2020 - 04.2022
Skills
- Customer service orientation
- Patience and composure
- Multitasking proficiency
- Emotional intelligence
- Appointment scheduling
- Bookkeeping
- Data analysis
- Client event planning
- MS Office
- Good judgement
- Time-management
Certification
- I did course of MS Office and was awarded with the certificate.
Languages
English
Upper intermediate
Urdu
Advanced (C1)
Accomplishments
Awarded with Certificate and the Silver Medal in 2023.
Awarded by the Scholarship by the University.
References
References available upon request.
Timeline
WORK EXPEREINCE IN ITALIAN MALL
Mussarat Shaheen
01.2023 - 06.2023
Receptionist at KFC
Haider Maroof
08.2022 - 09.2022
Certificate of Higher Education - Pre-Engineering
Army Public School and College
06.2022 - 05.2024
GCSEs - Sciences
Army Public School and College
04.2020 - 04.2022
- I did course of MS Office and was awarded with the certificate.
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