Samir Shrestha
Leicester,Leicestershire
Summary
Proactive and detail-focused Administrative Assistant with a strong drive for customer satisfaction and smooth operations. Skilled in multitasking, problem-solving, and working independently in busy environments. Proficient in Microsoft Outlook, Excel, and PowerPoint. Recognised for identifying inefficiencies and implementing practical improvements to boost team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work history
FC associate
Amazon, EMA1
Kegworth , Derbyshire
06.2023 - Current
- Effectively managed process path roll-up hours to align with operational requirements, ensuring smooth transition between shifts.
- Conducted various extensive training for various indirect process roll including Cart Runner, Water Spider, ISS Problem solving, Jam Buster and promoting operational excellence.
- Guided and assisted trainees beyond their initial training, offering detailed analysis and problem-solving support.
- Ensured that all jam-busting activities were performed in compliance with Amazon’s safety standards. Maintained safe working environment by quickly addressing potential hazards and reporting any safety concerns to appropriate channels. Followed safety standards for carrying, moving and storing freight.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Skillfully presented and demonstrated essential Health and Safety procedures, including Hazmat protocols and 'Ready Steady Go' guidelines, through engaging training sessions and presentations.
Sales assistant
7 Eleven
Nagoya, Sin Sakae
04.2022 - 02.2023
- Provided exceptional customer service through clear communication and timely follow-ups, ensuring customer queries and concerns were addressed efficiently.
- Organised schedules, coordinated team availability, and supported sales reporting using Microsoft Outlook and PowerPoint for regular performance reviews.
- Managed sensitive customer and sales data with accuracy, maintaining up-to-date records and adhering to store/company policies.
- Worked independently to handle daily sales floor operations, assisting team members and contributing to a smooth and productive environment.
- Improved product display documentation and internal communication processes, resulting in a 25% boost in team efficiency.
Education
Certificate of Higher Education - Computer Science
Makawanpur Multiple Campus
Skills
- Proficient communicator, adept at conveying complex information clearly and effectively in both written and verbal formats
- Exhibited leadership by coaching and mentoring teams to attain operational excellence
- Skilled at identifying issues and implementing innovative solutions to challenging problems
- Highly organized with strong ability to manage time efficiently and consistently meet deadlines
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) with capability to quickly learn and adapt to new technologies
Certification
Microsoft Office Specialist (Excel, Outlook, PowerPoint)
Affiliations
- Writing, listening to Music, Playing guitar
Languages
English
Advanced
Nepali
Native
Hindi
Fluent
Japanese
Elementary
Timeline
FC associate
Amazon, EMA1
06.2023 - Current
Sales assistant
7 Eleven
04.2022 - 02.2023
Certificate of Higher Education - Computer Science
Makawanpur Multiple Campus
Similar Profiles
Paula MarculescuPaula Marculescu
Warehouse Associate at Amazon EMA4 Sutton ColdfieldWarehouse Associate at Amazon EMA4 Sutton Coldfield
Kunal SwamiKunal Swami
Amazon Flow Team Lead at EMA1 Amazon Fulfilment CentreAmazon Flow Team Lead at EMA1 Amazon Fulfilment Centre
Karen PeriKaren Peri
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)
Viraj PatilViraj Patil
Assistant store manager at Bagel breakAssistant store manager at Bagel break
FRANCA FrimpongFRANCA Frimpong
Front of house team member at La FontanaFront of house team member at La Fontana