Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Yaqub Zafir

london,Greater London

Summary


Offering strong technical skills and keen ability to troubleshoot and resolve issues quickly. Knowledgeable about customer service, communication, and teamwork, with background in providing IT support. Ready to use and develop problem-solving, technical, and organisational skills in IT role.

Overview

1
1
year of professional experience

Work history

IT support assistant

Citizen UK
london
06.2024 - 02.2025
  • Installed and configured computer systems for optimised performance.
  • Sourced new equipment and software tools to meet organisational needs.
  • Prepared equipment for use, installing cables, operating systems, and software.
  • Set up user accounts and permissions for secure access control.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Participated in software testing activities to ensure quality outcomes.
  • Installed audio-visual devices, from projectors to video casting equipment.

Retail cashier

Charity Shop
London, Greater london
06.2024 - 06.2024
  • Participated actively in stock take exercises contributing towards keeping accurate records on inventory.
  • Established rapport with customers through friendly interaction, fostering loyalty.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Assisted customers to locate obscure items on shop floor.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Accurately counted change back to customers after transactions.
  • Collaborated with team members to meet store goals.
  • Enhanced customer service by efficiently processing transactions and addressing queries.
  • Administered cash drawer, demonstrating strong financial responsibility.

Education

GCSEs - Predicted 9-5 in Maths , English , Science , Computer Science , History

Jamiatul Ummah School
London
01.2022 -

NVQ Level 3 - Computer Science

Stepney All Saints -Sixth Form
London
09.2025 -

Skills

  • Clerical tasks efficiency
  • Hardware installation and repair
  • Public speaking
  • Health and Safety Compliance
  • Proactive initiative
  • Device set-up
  • Spreadsheet creation
  • Organisational agility
  • Filing system development
  • Data Entry
  • Microsoft Office 365
  • Sorting packages
  • File management
  • Office cleanliness

Affiliations

  • Sports ,Technology and travelling.

Accomplishments

Level 3- Citizens UK Leadership in the Community Course

Languages

English
Native
Bengali
Elementary

References

References available upon request.

Timeline

NVQ Level 3 - Computer Science

Stepney All Saints -Sixth Form
09.2025 -

IT support assistant

Citizen UK
06.2024 - 02.2025

Retail cashier

Charity Shop
06.2024 - 06.2024

GCSEs - Predicted 9-5 in Maths , English , Science , Computer Science , History

Jamiatul Ummah School
01.2022 -

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Yaqub Zafir