YANG Xuan LEE

Early-stage AI technology company specialising in online reputation management solutions for businesses across the UK. The business later ceased trading.

• Conducted B2B outbound sales and managed the full sales process from prospecting through to closing.
• Engaged with business owners to understand their needs and recommend appropriate reputation management solutions.
• Managed inbound enquiries and client communications via telephone, email, WhatsApp and CRM systems.
• Built strong relationships with SME business owners through consultative B2B sales.

B2B frozen seafood distributor supplying wholesalers, foodservice businesses and retail customers across the UK.

• Generated new B2B business through outbound prospecting, customer outreach and relationship building.
• Managed both new and existing B2B customer accounts, providing quotations, negotiating pricing and securing new orders.
• Built and maintained long-term relationships with wholesalers, foodservice businesses and retail customers to encourage repeat business and account growth.
• Coordinated quotations, order processing and delivery with internal departments to ensure excellent customer service.
• Maintained accurate customer records and sales activities using GoldMine CRM and Sage.
• Worked closely with internal departments to ensure efficient order processing and on-time customer delivery.

B2B textile trading company exporting fabrics from China to wholesalers, manufacturers and apparel brands across South America.

• Managed and developed long-term B2B relationships with manufacturers, distributors and brand owners across South American markets.
• Generated new business opportunities through proactive prospecting, customer referrals and relationship building.
• Managed the complete sales cycle from customer enquiry and quotation through to negotiation, order confirmation and after-sales support.
• Sourced products from Chinese manufacturers and negotiated pricing to achieve competitive commercial solutions for customers.
• Worked closely with factories, freight forwarders and logistics partners to ensure on-time production and international shipment.
• Advised customers on product selection, pricing strategies and sourcing solutions based on their commercial requirements.
• Coordinated international export projects from product sampling through to final delivery.

Hong Kong distributor of Bona flooring products, providing wood floor restoration services and retail / wholesale flooring solutions.

• Generated new business through customer referrals, outbound prospecting and relationship building.
• Conducted on-site consultations, floor assessments and prepared quotations based on customer requirements.
• Managed projects from initial enquiry through to completion, ensuring a high level of customer satisfaction.
• Promoted Bona flooring products and restoration services across both retail and trade channels.
• Built long-term relationships with contractors, property managers, interior designers and end users to generate repeat business and referrals.
• Created marketing content and supported brand awareness initiatives across both online and offline channels.

B2B textile trading company exporting fabrics from China to manufacturers and brands across South America.

• Generated new business opportunities through prospecting, customer outreach and relationship development.
• Developed strong relationships with manufacturers, distributors and business customers to support repeat business.
• Assisted in sourcing products from Chinese suppliers and coordinating solutions based on customer requirements.
• Supported the full sales process from customer enquiry and quotation through to order confirmation and follow-up.
• Worked closely with suppliers, factories and logistics partners to ensure smooth order fulfilment and on-time delivery.

Founded and operated an independent floor care business, providing specialist hard floor restoration and deep-cleaning services across Greater Manchester.

• Managed all aspects of business development, sales, marketing, customer service and day-to-day operations as a self-employed sole trader.
• Generated new business through leaflet campaigns, local networking, direct outreach and customer referrals.
• Conducted on-site consultations, surveys and prepared quotations, converting customer enquiries into completed projects.
• Built long-term relationships with homeowners, letting agents, property managers and local businesses to generate repeat business and referrals.

• Performed wood floor restoration, sanding and finishing works across residential properties.
• Worked directly with customers to understand project requirements, provide quotations and manage customer communication.
• Delivered high-quality workmanship while maintaining excellent customer service standards.