Chloe Atter
Rushden,Northamptonshire
Summary
Resourceful and commercially focused professional with extensive experience in managing national accounts and customer relationships. Proven track record in delivering high-quality service in fast-paced environments, with strong skills in account management and cross-functional coordination. Expertise in analyzing performance and market activity to identify opportunities that drive commercial value. Recognized for organizational skills, reliability and a proactive approach to continuous improvement.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
National Accounts Executive
Woodway UK
Burton Latimer
2024.04 - 2026.03
- Support strategic development of national accounts, driving growth and profitability
- Work with the Account Director to deliver account strategies and identify new business opportunities
- Build strong relationships with customer stakeholders and act as a key liaison between internal teams and customer sites
- Conduct site visits to strengthen partnerships and uncover new opportunities
- Manage the full sales cycle, coordinating cross-functional teams to meet customer expectations
- Produce monthly account reports including KPI performance, gap analysis, and insights
- Analyse competitor activity and customer forecasts to support commercial decisions
- Support creation of tenders, sales collateral, and marketing materials
- Provide high-level customer service, resolving issues efficiently and identifying improvements
- Maintain accurate CRM records and support onboarding of new sites and contracts
- Monitor KPIs and contribute to ongoing account optimisation
Internal Sales Coordinator
Woodway UK
2021.05 - 2024.04
- Delivered end-to-end customer service in collaboration with External Sales teams
- Managed customer relationships, enquiries, and issue resolution
- Handled new product enquiries up to £100k, preparing quotations and coordinating supplier communication
- Processed and managed sales orders with accuracy across pricing, schedules, and confirmations
- Identified sales opportunities through cross-selling and aged stock management
- Monitored margins and took corrective actions to maintain profitability
- Maintained customer pricing files and delivery schedules
- Worked with Supply Chain on forecasts, stock levels, and demand planning
- Oversaw artwork and product specification approval processes
- Managed invoice queries and credit requests
- Contributed to KPI performance including GM, OTIF, and customer satisfaction metrics
- Identified and supported process improvement initiatives
Commercial Administrator
Woodway UK
2020.10 - 2021.05
- Participated in meetings, facilitating effective communication between departments.
- Ensured stock levels were concurent and up todate.
- Streamlined office procedures to improve efficiency.
- Supported the wider suply chain team with adminstrative duties such as chasing deliveries, process and order confirmations and ordering stock.
- Provided support to the finance department, ensuring accurate financial reporting.
- Chasing suppliers for overdue deliveries.
- Damage limitation on when stock does not arrive.
Admin Assistant
Technical & Development Services
2015.11 - 2020.08
- Worked to strict deadlines while maintaining excellent customer service
- Developed strong problem-solving skills
- Handled telephone enquiries, messages, correspondence, meeting minutes, and general administration
- Used Excel and Sage for account reconciliation, invoice processing, and record-keeping
- Managed the reception area, delivering a professional first point of contact
- Supported teams with printing, photocopying, and documentation tasks
Education
GCSEs -
The Ferrers School
Higham Ferrers, Northamptonshire 2010.01 - 2015.01
Skills
- Relationship & Account Management: Proven ability to build strong, long-lasting customer partnerships and act as the key link between stakeholders, national accounts, and internal teams
- Commercial Awareness: Skilled in identifying new business opportunities, monitoring margin performance, analysing forecasts, and supporting strategic account growth
- End-to-End Sales Cycle Management: Experienced in handling enquiries, quotations, order processing, delivery schedules, invoicing, and after-sales service with accuracy and efficiency
- Data & Reporting Accuracy: Competent in producing KPI reports, gap analysis, and performance insights while maintaining precise CRM and pricing records
- Cross-Functional Collaboration: Used to working closely with supply chain, purchasing, technical, and external sales teams to meet customer needs and deliver commercial value
- Process Improvement: Actively contributes to improving systems, workflows, and customer service standards
- Multitasking & Prioritisation: Thrives under pressure, managing high volumes of work, conflicting deadlines, and complex customer requirements
- Customer Service Excellence: Delivers a confident, professional, and solutions-focused service in fast-paced environments
- System Proficiency: Experienced with Microsoft Office, Sage, Mondaycom (CRM), and other operational tools
- Communication Skills: Strong written and verbal communication, including producing sales collateral, handling enquiries, and managing stakeholder discussions
References
References are available upon request.
Timeline
National Accounts Executive
Woodway UK
2024.04 - 2026.03
Internal Sales Coordinator
Woodway UK
2021.05 - 2024.04
Commercial Administrator
Woodway UK
2020.10 - 2021.05
Admin Assistant
Technical & Development Services
2015.11 - 2020.08
GCSEs -
The Ferrers School
2010.01 - 2015.01