Yana Vintoniak
Wigan,Lancashire
Summary
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
6
6
years of professional experience
Work History
Support Care Worker
TRU Rehabilitation Ltd
Newton-le-Willows, St. Helens
01.2023 - 03.2023
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Administered oral medication as required in line with stringent drug control regulations.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Tailored care and support to individual needs for bespoke, personalised service.
- Updated first aid training to protect client welfare.
- Prepared tasty and healthy meals to meet dietary requirements.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
Coffee Barista
Esquires Coffee
Ambleside, Cumbria
08.2022 - 11.2022
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Completed successful cash audits, correctly balancing till drawers and readying deposits for banking.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Sales Assistant
Volkswagen Group
Ivano Frankivsk, Ukraine
03.2021 - 11.2021
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Support Care Worker
Health Care Group
Ivano Frankivsk, Ukraine
08.2020 - 02.2022
- Worked with a clients with ABI and TBI as support/rehabilitation coach.
- Worked with patient with different syndromes(e.g. Down syndrome). Including adult and children.
- Planning the daily routine, do the shopping list with the client.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Administered oral medication as required in line with stringent drug control regulations.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Health and Social Care Worker
Malteser International
Ivano Frankivsk, Ukraine
05.2018 - 02.2022
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Recommended best course of action to help people struggling with different issues.
- Produced reports within set timeframes and in line with industry standards.
- Signposted specialised support to offer services to people experiencing physical and mental problems.
- Volunteer activity.
Sales Assistant
Manhattan Boutique
Ivano Frankivsk, Ukraine
04.2017 - 01.2018
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Received and processed product returns.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Bachelor of Translation - Languages
09/2018 - 05/2022
Skills
- Conflict resolution
- Time management
- Communication
- Teamwork
- Leadership
- Creativity
- Adaptability
Languages
English
Intermediate
Ukrainian
Native
Timeline
Support Care Worker - TRU Rehabilitation Ltd
01.2023 - 03.2023
Coffee Barista - Esquires Coffee
08.2022 - 11.2022
Sales Assistant - Volkswagen Group
03.2021 - 11.2021
Support Care Worker - Health Care Group
08.2020 - 02.2022
Health and Social Care Worker - Malteser International
05.2018 - 02.2022
Sales Assistant - Manhattan Boutique
04.2017 - 01.2018
King Danylo University - Bachelor of Translation, Languages
09/2018 - 05/2022
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