Ralf Bowes

• Administered medication according to prescribed schedules, ensuring health maintenance.
• Responded rapidly during emergencies ensuring timely medical intervention.
• Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
• Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
• Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
• Facilitated social outings, promoting community integration and mental wellbeing.
• Enhanced patient comfort by promptly responding to requests or concerns.
• Assisted clients with daily activities for improved quality of life.
• Maintained a clean, safe environment for patients' comfort and safety.
• Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
• Followed strict safeguarding regulations to ensure safe, secure handling of service users.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Improved physical and mental wellbeing of service users through patient-centred care planning.
• Administered oral medication as required in line with stringent drug control regulations.
• Collaborated with clients to clean house and prepare meals with person-centred care approach.
• Documented accurate and updated caseload records and reports to streamline process.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Built meaningful rapport with service users with range of conditions.
• Offered palliative care to patients with serious and terminal illnesses.

• Responded promptly to mental health crises ensuring immediate intervention.
• Offered emotional support to distressed patients, instilled hope during recovery process.
• Improved patient well-being by implementing effective mental health interventions.
• Administered emergency first aid when required, ensured physical wellbeing of patients.
• Advocated for patients' rights; fostered an environment of respect and dignity.
• Provided compassionate care for enhanced patient comfort and satisfaction.
• Educated families on mental illness management strategies promoting home-based care.
• Developed therapeutic relationships with patients, promoted mental wellness.
• Established rapport with patients to foster trust and open communication.
• Conducted regular ward rounds; monitored progress and made necessary adjustments to care plans.
• Conducted comprehensive mental health assessments to identify specific patient needs.
• Prevented violent situations, using de-escalation skills to manage aggressive patients.
• Guaranteed patient safety by evaluating clients, assessing physical and mental symptoms for drug interactions and side effects.
• Optimised patient outcomes by acting as a liaison in interactions with psychiatrists and physicians.
• Briefed patients regarding de-escalation methods to help manage emotions.
• Completed accurate, detailed patient records to carefully monitor progress and improvements.
• Communicated and collaborated with patients to plan, assess and evaluate effective care programmes.
• Recorded reactions to psychotropic drugs and other medications.
• Consulted with psychiatrists and other behavioural health staff in designing appropriate treatment plans for clients.
• Directed psychoeducation to enable families and patients to cope with diseases.
• Stayed up-to-date with latest developments in nursing practice to contribute to medical research.
• Advised on dietary, nutrition and illness prevention.

• Facilitated easy payment options including cashless transactions for customer convenience.
• Used knowledge of local area to suggest tourist spots or restaurants to passengers.
• Possessed up-to-date knowledge of current road diversions or construction works ensuring efficient journeys.
• Communicated effectively with dispatchers about pick-up locations or potential delays.
• Managed difficult driving conditions during inclement weather to ensure passenger safety.
• Conducted financial transactions for fare collection efficiently, ensuring accuracy.
• Improved customer satisfaction with friendly, professional demeanour and prompt service.
• Transported passengers to desired destinations, resulting in satisfied customers.
• Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
• Achieved smooth rides by driving carefully and defensively at all times.
• Handled high pressure situations during peak hours, maintaining excellent service standards.
• Assisted with luggage handling, enhancing the customer experience.
• Selected most appropriate route, accounting for weather and road closures.
• Cleaned vehicle's interior and exterior to meet high presentation standards.

• Achieved regulatory compliance with meticulous record-keeping and documentation.
• Liaised with other medical professionals, fostering an interdisciplinary approach to healthcare.
• Fostered a collaborative work environment by encouraging team communication and cooperation.
• Ensured patient safety with stringent adherence to health and safety guidelines.
• Formulated strategic plans for long-term success of the healthcare facility.
• Started the Mental Health GP Practice service in Lowestoft between GP Practices and the local NHS Trust delivering KPIs required.
• Streamlined administrative processes for improved operational efficiency.
• Conducted regular performance reviews providing constructive feedback for staff improvement.
• Took on complex cases, demonstrating exceptional problem-solving skills and professional judgement.
• Managed health crises effectively whilst maintaining composure under pressure.
• Coordinated staff rotas to meet service requirements whilst remaining under budget.
• Delegated clinical nursing tasks to meet patients' care requirements.
• Recruited committed, hardworking clinical teams for reliable care services.
• Set and monitored performance targets for optimised service-user care.
• Led high-performing clinical and community support service teams.

• Encouraged open communication, fostering a positive work culture.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Had a team of 60 plus volunteers that ran a drop in service called Kings Care which provided main meals and deserts for up to 90 guests on Sunday afternoons.
• Recruited and trained all volunteers making sure they were aware of boundaries and potential safeguarding issues and how to deal with these.
• Made sure there were enough supplies ready on a weekly basis needed for the following week.
• Made sure everybody got regular training both from myself and outside agencies to ensure that they had the knowledge needed to manage their roles effectively and safely.
• Had regular team building get togethers including BBQs as a thank you for all their hard work and efforts.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Reduced staff turnover with an effective motivation strategy.
• Provided leadership and direction for volunteers, supervising activities.
• Delegated tasks to make best use of individuals' skills.
• Monitored health and safety measures for guaranteed compliance.
• Developed organisational policies for administrative oversight and internal controls.

• Administered prescribed medication; monitored side effects for safety assurance.
• Conducted comprehensive mental health assessments to identify specific patient needs.
• Collaborated with multidisciplinary team, ensured comprehensive patient care.
• Offered emotional support to distressed patients, instilled hope during recovery process.
• Advocated for patients' rights; fostered an environment of respect and dignity.
• Educated families on mental illness management strategies promoting home-based care.
• Responded promptly to mental health crises ensuring immediate intervention.
• Established rapport with patients to foster trust and open communication.
• Worked a lot in the community carrying out Dementia assessments and after talking with other members of MDT would start someone on memory drugs and monitor effectiveness.
• Helped families apply for an extra support they were entitled to via government benefits.
• Improved patient well-being by implementing effective mental health interventions.
• Conducted patient assessments to accurately diagnose health, emotional and substance abuse disorders.
• Significantly decreased alcohol and drug use in [6] patients, using motivational interviewing to improve motivation to change.
• Trained and mentored 6 Junior Nurses in nursing best practices, helping them to consistently meet care plan objectives.

Trained no police officers on different types of mental health illness that they may come across in their day to day duties

Advised around the Mental Health Act and whether section 136 is appropriate

• Improved patient well-being by implementing effective mental health interventions.
• Educated families on mental illness management strategies promoting home-based care.
• Responded promptly to mental health crises ensuring immediate intervention.
• Took phone calls from members of the public expressing suicidal ideas
• Trained call handlers about the best ways to deal with people expressing mental health difficulties.
• Helped improve communication between the local mental health trust and the police.
• Provided compassionate care for enhanced patient comfort and satisfaction.
• Offered emotional support to distressed patients, instilled hope during recovery process.
• Directed psychoeducation to enable families and patients to cope with diseases.
• Explained nature of emotional disturbances and emphasised need for treatment.
• Informed patients of rights to provide protective measures.
• Stayed up-to-date with latest developments in nursing practice to contribute to medical research.
• Dealt with emergencies with calm and composure.
• Oversaw, trained and mentored student and junior nursing staff.