Yam Wing Chan
Chelmsford,Essex
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Front of House Team Member
Wagamama
Chelmsford, Essex
2023.01 - Current
- Facilitated positive dining experiences by providing excellent customer service.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
Bartender
Gaitens Bars & Hotels
Chelmsford, Essex
2022.09 - 2025.12
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Provided excellent service to customers, resulting in repeat business.
Restaurant operations manager
Dragon Inn
Minster, Kent
2020.12 - 2022.09
- Maintained cleanliness standards, resulting in top hygiene ratings.
- Cross trained in front-of-house & back-of-house operations
Education
Bachelor of Science - Medical Science
Anglia Ruskin University
Chelmsford, Essex 2023.09 - 2025.05
GCSEs & A Levels -
Rainham Mark Grammar School
Rainham, Kent 2014.09 - 2021.07
Skills
- Hygiene practices
- Adapting to customer preferences
- Restaurant technology use
- Communication
- Analytical & critical thinking
- Problem solving
Languages
Chinese (Cantonese)
Elementary
Personal Information
Drivers Licence - Yes
References
References available upon request.
Timeline
Bachelor of Science - Medical Science
Anglia Ruskin University
2023.09 - 2025.05
Front of House Team Member
Wagamama
2023.01 - Current
Bartender
Gaitens Bars & Hotels
2022.09 - 2025.12
Restaurant operations manager
Dragon Inn
2020.12 - 2022.09
GCSEs & A Levels -
Rainham Mark Grammar School
2014.09 - 2021.07