Xhuljo Azemaj
London ,Bermondsey
Summary
Accomplished Bars Manager with extensive experience in managing bar and café operations across London, demonstrating expertise in team leadership, inventory management, and staff training. Proven track record of enhancing customer satisfaction through personalised service and maintaining high standards of food hygiene and safety. Skilled in coffee preparation techniques, including latte art and espresso calibration, with a strong focus on order accuracy and equipment maintenance. Adept at fostering positive work environments that promote team building and performance monitoring. Career goals include further advancing operational excellence within the hospitality industry while continuing to develop innovative service strategies.
Overview
6
6
years of professional experience
Work History
Coffee Shop Assistant
Harrods
London
09.2024 - 03.2025
- Operated coffee machines, blenders, milk frothers and ice crushers to create a variety of coffees.
- Greeted new customers, answered initial questions and took drink orders.
- Maintained cleanliness and orderliness of the café area, adhering to health and safety standards.
- Conducted daily opening and closing procedures, securing the premises as required.
- Personalised coffee orders by remembering regular customers' preferences, enhancing their experience.
- Prepared food and drinks within strict hygiene guidelines for optimal customer health and safety.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Sanitised tables and dining areas thoroughly between customers, maintaining clean, professional cafe appearance.
- Created a range of coffees, teas, other hot drinks and cold beverages when required.
- Offered recommendations on coffee selections and menu items based on customer preferences.
- Ensured all service equipment was maintained and in good working order, reporting any faults for prompt repair.
- Participated in regular training sessions on new menu items and service techniques to continuously improve performance.
- Trained new staff on coffee shop operations, including beverage preparation and customer service.
Bar Manager
Ennismore
London, Southwork
11.2021 - 02.2024
- Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
- Led a team of bartenders/Baristas and support staff, fostering a collaborative work environment.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
- Ran operations successfully according to industry best practices and owner standards.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Educated staff members on procedural and menu changes.
- Managed setup and breakdown for private events, ensuring seamless execution and guest satisfaction.
- Monitored compliance with licensing laws, preventing underage sales and managing intoxication levels.
Bars Manager
Lucky Voice
London
10.2018 - 05.2022
- Recruited, trained and supervised café/bar staff, managing a high performing team and meeting company expectations throught all sites.
- Received café deliveries and confirmed that correct items and quantities were delivered.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Negotiated with suppliers to secure competitive prices for coffee beans and other consumables.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Managed daily operations of a coffee shop, overseeing staff performance and customer service standards.
- Monitored staff performance and developed improvement plans.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
Education
Hospitality Managment
University of kalamata
Kalamata01-2014
Skills
- Team building
- Performance monitoring
- Inventory management
- Staff training
- Order accuracy
- Food hygiene
- Inventory control
- Team leadership
- Positive attitude
- Supervisory skills
- Staff leadership
- Menu knowledge
- Coffee preparation techniques
- Latte art
- Milk steaming techniques
- Coffee machinery operation
- Espresso calibration
- Quick learner
Languages
Albanian
First Language
English
Proficient
C2
Greek
Proficient
C2
Timeline
Coffee Shop Assistant
Harrods
09.2024 - 03.2025
Bar Manager
Ennismore
11.2021 - 02.2024
Bars Manager
Lucky Voice
10.2018 - 05.2022
Hospitality Managment
University of kalamata