Harvey Dransfield

• Operated coffee machines, blenders, milk frothers and ice crushers to create a variety of coffees.
• Maintained cleanliness and orderliness of the café area, adhering to health and safety standards.
• Greeted new customers, answered initial questions and took drink orders.
• Wrapped and packaged prepared food for customer takeaways.
• Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Upsell where applicable.
• Regularly maintain stock management.

When needed, usually during peak season or when there is a large event taking place, I am available to work to ensure that the service can operate smoothly.

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
• Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.

• Performed site clean-up, keeping construction area tidy, organised and hazard-free.
• Unloaded, carried and stored building materials and equipment.
• Kept tools and equipment organised and in good working condition.
• Prepared sites for construction by conducting site cleans, risk assessments and hazard removal.
• Wore company-mandated PPE for work tasks, staying within safety guidelines and following regulations.
• Reduced exposure to hazards by wearing personal protective equipment.
• Collaborated with skilled tradespeople, offering assistance in electrical, plumbing, and carpentry tasks as required.
• Serviced and maintained construction equipment to ensure good working order.