Xhesi Janca
London,New Malden
Summary
Experienced in restaurant layout planning and bar design, proficient in till operations and pressure handling. Adept at staff training delivery, ensuring compliance with food safety regulations and hygiene standards. Skilled in technical equipment operation, financial reporting, order processing, business development, staff management, budgeting and forecasting.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Front of house team member
Mitchells & Butlers
London, Kingston upon Thames
2021.05 - 2026.05
- Enhanced guest experience with a friendly and helpful attitude.
- Managed cash transactions accurately, ensuring accurate financial records.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Maintained high standards of customer service during peak times.
- Coordinated seating arrangements for efficient restaurant management.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
Front of house team member
Piatsa Souvlaki
Santorini, Greece
2019.06 - 2019.09
Front of house team member
Imperial Hotel Zakynthos
Zakynthos , Greece
2018.05 - 2018.09
Education
Informatics & Telecommunications
University of Peloponnese
Greece 2015.09 - 2020.09
Skills
- Restaurant layout planning
- Bar layout design understanding
- Till operations proficiency
- Pressure handling
- Staff training delivery
- Food safety regulations
- Hygiene standards compliance
- Technical equipment operation
- Financial reporting
- Order processing
- Business development
- Staff management
- Budgeting and forecasting
Timeline
Front of house team member
Mitchells & Butlers
2021.05 - 2026.05
Front of house team member
Piatsa Souvlaki
2019.06 - 2019.09
Front of house team member
Imperial Hotel Zakynthos
2018.05 - 2018.09
Informatics & Telecommunications
University of Peloponnese
2015.09 - 2020.09