J.W. Nethmi Santhushi Jayasuriya

• Delivered high-quality table service in a fast-paced branded restaurant
• Managed orders accurately using POS systems
• Supported smooth operations during peak service hours
• Maintained hygiene, cleanliness, and food safety standards
• Assisted team coordination between kitchen and front-of-house staff
• Ensured excellent customer experience and service consistency

• Supervised front-of-house operations during busy service periods
• Coordinated team members to ensure efficient workflow
• Handled customer issues and maintained service quality standards
• Managed end-of-day cash closing and reconciliation (cash & card)
• Prepared and submitted daily sales and operational reports to management
• Supported closing procedures and restaurant compliance checks

• Processed cash and card transactions accurately
• Delivered customer service in fast-paced retail environments
• Maintained checkout accuracy and store presentation standards
• Assisted with stock replenishment and daily operations

I had a placement in the second year of my degree. So I chose this company. I worked here to complete my internship. I had worked here before and I got to work with a supervisor post for the internship

• Supervised store operations and supported staff performance
• Managed stock control, pricing, and merchandising
• Reduced waste through stock rotation and discount strategies
• Ensured compliance with company procedures and safety standards

• Answering phone calls
• Receiving and sorting daily emails.

• Managed guest check-in and check-out processes to ensure smooth arrivals and departures
• Handled payments and front desk operations, maintaining accurate records and providing timely service
• Provided guest support and administrative assistance to enhance overall guest experience
• Maintained professional communication with guests and departments