
Practical and highly motivated IT Support Professional with strong hands-on experience in maintaining IT infrastructure within healthcare and education sectors. Proven track record in supporting large hardware fleets (500+ assets) and delivering reliable technical assistance in high-pressure environments. Experienced in hardware diagnostics, network troubleshooting, and equipment procurement. Focused on reliable support, practical problem solving, and keeping systems running smoothly. Currently returning to the IT sector with a solid work ethic and hands-on technical experience.
• Providing hands on technical support for Windows PCs, laptops, printers, and peripherals including fault diagnosis, troubleshooting, and resolution of hardware and software issues
• Supporting network infrastructure through installation and maintenance of LAN cabling and hardware
• Deploying and configuring computer laboratories including Windows installation, workstation setup, user accounts, and software updates to ensure a stable learning environment
• Handling IT procurement and asset management, maintaining hardware budget tracking and a complete inventory of electronic equipment
• Resolving a wide range of hardware and software issues across departments, supporting workstations and specialised classroom AV systems
• Managing the day-to-day IT and electronic infrastructure for 340+ users, ensuring reliable system availability for staff and students
• Supporting network infrastructure through installation and maintenance of LAN cabling and hardware
• Deploying and configuring computer laboratories including Windows installation, workstation setup, user accounts, and software updates to ensure a stable learning environment
• Handling IT procurement and asset management, maintaining hardware budget tracking and a complete inventory of electronic equipment
• Resolving a wide range of hardware and software issues across departments, supporting workstations and specialised classroom AV systems
• Providing essential 1st and 2nd line technical support for a fleet of 500+ devices, maintaining service continuity in a critical healthcare environment
• Diagnosing and resolving hardware and software incidents directly at the user’s desk, ensuring hospital staff had reliable access to systems and equipment
• Maintaining and repairing PCs, medical printers, and office equipment, focusing on quick turnaround times to minimise operational disruption
• Assisting with local infrastructure tasks including server room monitoring and performing routine system updates across various hospital wards
• Leading and coordinating busy kitchen teams, ensuring high standard service delivery under extreme pressure and tight deadlines
• Organising staff rotas and managing resource allocation, focusing on team productivity and efficient workflow
• Managing stock levels and procurement, maintaining accurate inventory and professional relationships with suppliers
• Applying strong problem solving skills to resolve real time operational issues, using prioritisation and structured decision making under pressure