Ednaldo Marinho Andrade da SIlva
Analista de Suporte
Londres
Summary
Motivated and adaptable IT Support Analyst with over 5 years of hands-on experience in technical support, infrastructure maintenance, and help desk operations. Demonstrated expertise in troubleshooting hardware and software issues, network configurations, and user support. Proficient in Microsoft Windows, Active Directory, SAP S/4HANA, Qlik Sense, VPN, and Microsoft Office Suite. Skilled in IT service desk support & incident management (1st & 2nd line), hardware & software troubleshooting, user support & remote assistance (Windows & VPN environments), network configuration & infrastructure support, active directory user & group management, SAP S/4HANA system support (basic end-user support & ticketing), structured cabling & infrastructure deployment, IT asset management & inventory control. Currently residing in London under a tourist visa and actively seeking employment opportunities that provide visa sponsorship. Committed to contributing technical expertise and growing professionally within the UK’s IT sector.
Overview
11
11
years of professional experience
Work history
Analista de Suporte Técnico
Hikari Ind. e Com. LTDA
Ferraz de Vasconcelos
03.2020 - 02.2025
• Provided first-line support using Help Desk tools, logging incidents, service requests, and ensuring timely resolution.
• Provided IT support to users across multiple departments including production and administration.
• Installed and configured hardware, operating systems, and applications.
• Monitored and supported SAP S/4HANA operations, including user permissions.
• Assisted in VPN configuration and remote access troubleshooting.
• Supported data analysis and visualisation tools such as Qlik Sense.
Assistente de TI
Always Shine Inf. Com. Serv. Ltda
São Paulo
01.2014 - 01.2016
- Streamlined technical processes by creating comprehensive documentation.
- Assembled and maintained computer systems and peripheral devices.
- Installed software and provided user guidance for Windows systems.
- Conducted basic network setup and troubleshooting.
Education
Diploma of Higher Education - Banco de Dados
Centro Universitário Braz Cubas
Mogia das Cruzes - São Paulo 02.2024 -
Ensino Técnico - Technical Qualification in Administration
Senac
São Paulo 02.2021 - 04.2023
Formação continua - Network Concepts & Structured Cabling
Senai
São Paulo 01.2009 - 12.2009
Formação Continua - PC Assembly, Maintenance & Configuration
Senai
São Paulo 02.2008 - 12.2008
Formação Continua - Windows, Word & Excel
Senai
São Paulo 02.2007 - 10.2007
Skills
- Systems & Tools: Microsoft Windows, Active Directory, SAP S/4HANA, Qlik Sense, VPN
- Support & Infrastructure: Help Desk, Hardware Troubleshooting, Network Setup, Server Maintenance
- Other: Hardware Assembly & Maintenance, Structured Cabling, Microsoft Office Suite
- IT Service Desk Support & Incident Management (1st & 2nd Line)
Motivated and adaptable IT Support Analyst with over 5 years of hands-on experience in technical support, infrastructure maintenance, and help desk operations Strong background in troubleshooting hardware and software issues, network configurations, and user support Currently residing in London under a tourist visa and actively seeking employment opportunities that provide visa sponsorship Committed to contributing technical expertise and growing professionally within the UK’s IT sector
Technical Skills
Core Competencies & Key Skills:
- Hardware & Software Troubleshooting and Problem Resolution
- User Support and Remote Assistance (Windows & VPN Environments)
- Network Configuration and Infrastructure Support
- Active Directory User & Group Management
- SAP S/4HANA System Support (Basic End-user Support & Ticketing)
- Structured Cabling & Infrastructure Deployment
- IT Asset Management & Inventory Control
Languages
Portuguese
Fluent
English
Elementary
Timeline
Diploma of Higher Education - Banco de Dados
Centro Universitário Braz Cubas
02.2024 -
Ensino Técnico - Technical Qualification in Administration
Senac
02.2021 - 04.2023
Analista de Suporte Técnico
Hikari Ind. e Com. LTDA
03.2020 - 02.2025
Assistente de TI
Always Shine Inf. Com. Serv. Ltda
01.2014 - 01.2016
Formação continua - Network Concepts & Structured Cabling
Senai
01.2009 - 12.2009
Formação Continua - PC Assembly, Maintenance & Configuration
Senai
02.2008 - 12.2008
Formação Continua - Windows, Word & Excel
Senai
02.2007 - 10.2007
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