Muskaan Khan
Retail
Summary
Dynamic and customer-focused retail professional with a proven ability to deliver exceptional service and create outstanding shopping experiences. Recognized for strong communication skills, a positive attitude, and a talent for building rapport with customers to drive sales and satisfaction. Thrives in fast-paced environments, contributing to team success and achieving targets. Committed to excellence and eager to add value to a forward-thinking retail organization.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Chaye Pani
12.2022 - 06.2024
- Managed customer weddings events, ensuring customer satisfaction and memorable experiences
- Delivered exceptional service, leading to positive feedback
- Established skills in coffee-making and beverage preparations
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Restaurant Waiter
Turtle Bay
10.2020 - 11.2022
- Achieved positive customer reviews through outstanding service.
- Maintained operational efficiency while ensuring a high level of satisfaction through attentive order taking and personalized support.
- Brought a bubbly and enthusiastic personality to customer interactions, creating an inviting and enjoyable dining experience.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept server areas clean and stocked to increase efficiency while working tables.
Play Worker
The Day Nursery
01.2019 - 02.2019
- Company Overview: (work experience)
- Increased parent satisfaction with the play program by maintaining open lines of communication and providing regular updates on their child''s progress.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Enhanced children''s social skills by organizing and supervising group activities.
- Promoted physical development through the implementation of various sports and outdoor activities.
- Maintained accurate records of attendance rates, incident reports and parent communications using designated software programs.
Education
Gcses -
Iqra Academy Private All Girls School
Peterborough 04.2001 -
Skills
Customer Engagement
Artful Communication
Sales Strategy
Problem Solving
Order Accuracy
Complaint Handling
Hygiene standards
CRM Software
Social Media
Team Collaboration
Product Sales
Public Speaking
Timeline
Waitress Supervisor
Chaye Pani
12.2022 - 06.2024
Restaurant Waiter
Turtle Bay
10.2020 - 11.2022
Play Worker
The Day Nursery
01.2019 - 02.2019
Gcses -
Iqra Academy Private All Girls School
04.2001 -
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