Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayvel Lagumbay

Bournemouth

Summary

Dynamic and adaptable, with a proven 13 years of experience working in Hospitality Industry. I have enjoyed, the ups-and-downs of enhancing customer satisfaction through exceptional service and efficient problem-solving. I am at the beginning of starting a new career path journey aiming for better opportunities and growth.

Skilled in order taking and interpersonal communication, I excel in fast-paced environments, consistently improving team performance and guest relations. My bilingual abilities in English and Tagalog further enrich guest experiences.

Overview

14
14
years of professional experience

Work History

Front of House Team Member

Greene King
09.2022 - Current
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Ensured prompt response time for attending guest needs while working on multiple tables simultaneously.
  • Participated actively in weekly staff meetings, offering valuable feedback on potential improvements or areas needing attention within the front of house operations.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
  • Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Streamlined order taking process by utilizing point-of-sale systems effectively, leading to faster order processing times.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Demonstrated adaptability in handling diverse tasks including cashiering responsibilities when required.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Utilized POS system to receive and process food and beverage orders.

Front of House Server

Fullers Pub Restaurant
11.2021 - 08.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
  • Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
  • Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.

Restaurant Waitress to Trainee Restaurant Manager

Hoburne Naish Family Holiday Park
09.2020 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.
  • Collaborated closely with other team members to provide seamless service during busy shifts.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
  • Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
  • Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
  • Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.

Restaurant Team Member to Supervisor

Kong's Restaurant Chinese Restaurant & Takeaway
09.2011 - 03.2019
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Coordinated event planning, managing logistics for successful private dining experiences.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.

Takeaway Assistant

China Garden Chinese Takeaway
09.2010 - 09.2011
  • Utilized point-of-sale systems efficiently to input orders accurately and track customer preferences for future reference when desired.
  • Participated in weekly meetings with management to discuss workflow improvements or provide valuable feedback from a frontline perspective.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Continuously updated knowledge of menu options, allergens, ingredients, and nutritional information to better assist customers with their selections.
  • Increased repeat business through friendly interactions and prompt attention to special requests.
  • Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.

Education

BA Hons - Tourism Management

Bournemouth University
Bournemouth, United Kingdom
2024

Certificate - Key Skills

Coleg Gwent
Crosskeys
2018

A-Levels - Information Technology

Coleg Gwent Blaenau Gwent Learning Zone
Ebbw Vale, United Kingdom
2017

No Degree - Youth Co-ordinator

Abergavenny Filipino- British Association
Abergavenny, United Kingdom
06.2015

Secondary Education - A- Levels

St. Albans Roman Catholic Highschool
Pontypool, United Kingdom
2014

Skills

  • Order Taking
  • Cleanliness
  • Money Handling
  • Team Collaboration
  • Complaint Handling
  • Phone Etiquette
  • Training and mentoring
  • Guest Relations
  • Professional Appearance
  • Payment Processing
  • Special requests handling
  • Greeting guests
  • Allergy awareness
  • Reservation Management
  • Staff Coordination
  • Stock management
  • Building rapport with colleagues and guests
  • Social Perceptiveness
  • Seating arrangements
  • Promoting Specials
  • Multilingual - English and Tagalog (Philippines)
  • Safe Food Handling
  • Problem-solving abilities
  • Multitasking Abilities
  • Time Management
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Cooking
  • Active Listening
  • Interpersonal Skills

Timeline

Front of House Team Member

Greene King
09.2022 - Current

Front of House Server

Fullers Pub Restaurant
11.2021 - 08.2022

Restaurant Waitress to Trainee Restaurant Manager

Hoburne Naish Family Holiday Park
09.2020 - 10.2021

Restaurant Team Member to Supervisor

Kong's Restaurant Chinese Restaurant & Takeaway
09.2011 - 03.2019

Takeaway Assistant

China Garden Chinese Takeaway
09.2010 - 09.2011

BA Hons - Tourism Management

Bournemouth University

Certificate - Key Skills

Coleg Gwent

A-Levels - Information Technology

Coleg Gwent Blaenau Gwent Learning Zone

No Degree - Youth Co-ordinator

Abergavenny Filipino- British Association

Secondary Education - A- Levels

St. Albans Roman Catholic Highschool

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Kayvel Lagumbay